Automotive Service Advisor -- KUMDC6060418

Job summary

Serve as the first point of contact for customers, assess their needs, gather relevant information, and provide status updates. Create work orders and plans, schedule jobs, estimate and bill services, request payments, and assist with warranty matters.

Job details

Job Summary This position requires a bilingual candidate who is fluent in French, including reading and writing. Responsibilities include making and receiving customer calls, requesting payments, scheduling jobs, creating work plans in VMS, estimating, billing, and assisting with warranty-related matters. Strong customer service and communication skills are essential, as the candidate will interact regularly with both customers and colleagues. Duties: Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers’ needs and gathers pertinent information. Creates basic work orders in appropriate systems. Provides some status updates to customers, as requested Top 3 Skills you are looking for: 1. Technical Skills 2. Timely Execution 3. Mechanical Inclined with Diesel Engine/Engines 4. Customer Service

What you’ll do

Serve as the first point of contact for customers, assess their needs, gather relevant information, and provide status updates. Create work orders and plans, schedule jobs, estimate and bill services, request payments, and assist with warranty matters.

Requirements

The candidate must be fluent in French, including reading and writing, and have strong customer service and communication skills. The role also calls for technical ability, timely execution, and mechanical aptitude, particularly with diesel engines.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Billing · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French Reading And Writing
• Customer Service
• Communication
• Technical Skills
• Timely Execution
• Mechanical Aptitude
• Diesel Engines
• Customer Calls
• Scheduling
• Work Order Creation
• Work Planning
• Estimating
• Billing
• Payment Requests
• Warranty Support

Job areas

• Customer Service & Support
• Trades

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