Supervisor, Quality

Job summary

The Quality Supervisor oversees the Laboratory and Syrup Room teams to ensure all products meet rigorous food safety, quality, and regulatory standards. They collaborate with production and maintenance departments to drive continuous improvement, manage non-conforming products, and maintain plant certifications.

Job details

Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local. Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000 diverse employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing facilities. Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by bringing sustainable value to our employees, customers, consumers, and communities. Advancing a high-performing, collaborative and inclusive culture is at the core of our vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional talent to help get us there. For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product. Role Details Work Location – Lachine, QC Shift/Hours or Hybrid Environment – Evening shift, Monday to Friday, 2pm to 10:30pm About This Opportunity In a production environment where food safety, regulatory compliance, and product consistency are critical, the Quality Supervisor plays a central role. This individual ensures process rigor, supports operational teams, and ensures that every product meets the highest quality and food safety standards. As a team leader, they actively contribute to continuous improvement initiatives, risk prevention, and the maintenance of the plant’s certifications. The Quality Supervisor reports directly to the Plant Quality Manager and is responsible for all quality and food safety activities within the facility. This individual oversees the Laboratory and Syrup Room teams, ensures compliance with internal and external standards, and works closely with Production, Maintenance, and Engineering to maintain operational excellence and regulatory compliance. *** Evening Shift – Monday to Friday, 2:00 PM to 10:30 PM ***Responsibilities Supervise and support the Laboratory and Syrup Room teams (approximately 19 employees), including scheduling, attendance management, staffing, training, performance evaluations, and employee development within a unionized environment. Ensure the quality of packaging materials, finished products, and manufacturing processes (mixing, filling, and packaging) to meet company standards, specifications, regulatory requirements, and operational objectives. Monitor production processes, conduct inspections, adjust process parameters as needed, and troubleshoot process-related issues in collaboration with Production and Maintenance teams. Support operational efficiency and key performance indicators related to quality, yield, and production downtime. Manage non-conforming products and supplier complaints, and support the investigation and follow-up of customer and consumer complaints. Participate in root cause analyses, continuous improvement projects, and the qualification of equipment, processes, and suppliers. Develop, update, and implement operational procedures while ensuring compliance of quality documentation. Conduct internal audits (quality, food safety, health and safety, and environmental) and ensure adherence to company policies, collective agreements, and applicable standards. Ensure the proper operation of quality control equipment, as well as the management of water treatment and wastewater systems. Qualifications Bachelor's degree or post-secondary diploma, preferably in a scientific discipline. Strong planning, decision-making, and organizational skills. Dynamic, proactive, resilient, and solution-oriented mindset. Experience working in an ISO-certified environment. Knowledge of and experience with FSSC 22000 standards and HACCP systems. Proven ability to solve problems collaboratively in a team environment. Experience in a unionized environment is considered an asset. Knowledge of water treatment systems within the food or beverage industry. Experience with Good Manufacturing Practices (GMP). Minimum of two (2) years of experience in a unionized manufacturing and production environment, including at least two (2) years of direct supervisory experience leading a team. Basic computer skills, including experience using databases. Excellent verbal and written communication skills. Fluency in French (required); knowledge of English is considered an asset. Why work with us? Join a local, family-owned business that’s part of a globally recognized brand, where you can develop your capabilities, competencies, and career. Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning. We are committed to offering a comprehensive benefits package designed to help our employees achieve their best physical, mental, financial, and overall health and well-being. This includes a competitive compensation package, access to retirement and saving programs, family and employee assistance program, paid vacation and floater days. We have close, local connections with the communities in which we operate across Canada. We’re determined to make a positive difference in our communities; this includes opportunities for employee volunteerism. We’re building our business responsibly and our mission is to work Toward a Better Future Together. We have a plan that outlines how we are reducing, reusing, recycling, decreasing our carbon footprint, and using water responsibly. For more information visit cokecanada.com/sustainability/ Coke Canada has been recognized as one of Canada’s Best Employers for Diversity, and we’re committed to fostering a diverse, equitable and inclusive workplace. Together we are creating a workplace culture that values diversity, enables inclusivity and ensures everyone feels like they belong. We are aiming to ensure our diverse workforce is reflective of the communities in which we operate. Research shows that women-identifying and other marginalized individuals often hesitate to apply unless they meet 100% of the listed qualifications. If this role excites you, even if you don’t check every box, we encourage you to apply. Your unique experience and perspective could be what we’re looking for. Unless otherwise specified, this job post is for an existing vacancy. Our hiring process is human-driven and does not involve AI tools for screening, assessment, or selection. For individuals requiring accommodations or support throughout the recruitment process please call 1-844-383-2653 or email [email protected]. Important – please note All offers of employment at Coke Canada Bottling are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some, or all, of the following: criminal clearance, employment verification, education verification and driver's abstract review. Please advise the Talent Acquisition team if you have any questions or concerns once you are contacted for further consideration.

What you’ll do

The Quality Supervisor oversees the Laboratory and Syrup Room teams to ensure all products meet rigorous food safety, quality, and regulatory standards. They collaborate with production and maintenance departments to drive continuous improvement, manage non-conforming products, and maintain plant certifications.

Requirements

Candidates must possess a post-secondary diploma or bachelor's degree in a scientific discipline and at least two years of direct supervisory experience in a unionized manufacturing environment. Proficiency in food safety systems like HACCP and FSSC 22000, along with strong problem-solving and communication skills, is required.

Benefits

• Competitive compensation package • Retirement and saving programs • Family and employee assistance program • Paid vacation • Floater days • On-the-job training • Free courses

Listed skills

• Continuous Improvement · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Food safety · Preferred
• Root Cause Analysis · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality assurance
• Food safety
• Team leadership
• Regulatory compliance
• HACCP
• FSSC 22000
• ISO standards
• Root cause analysis
• Continuous improvement
• Process troubleshooting
• Water treatment
• GMP
• Documentation management
• Internal auditing
• Unionized environment management
• Data analysis
• Operational Efficiency
• Optimism
• Workplace Inclusivity
• Supervision
• Organizational Skills
• Solution-Oriented
• Resilience
• Planning
• Research
• Auditing
• Management
• Good Manufacturing Practices
• Decision Making
• Communication
• Regulatory Compliance
• Computer Literacy
• Continuous Improvement Process
• Training And Development
• Development Environment
• Employee Assistance Programs
• English Language
• Sales
• Packaging And Labeling
• Food Safety And Sanitation
• French Language
• Hazard Analysis And Critical Control Points (HACCP)
• Just In Time Methodology
• Key Performance Indicators (KPIs)
• Manufacturing Processes
• Wastewater
• Operational Excellence
• Performance Review
• Production Process
• Quality Management

Job areas

• Manufacturing
• Food & Beverage
• Management & Leadership
• Science & Research
• Engineering
• Supplier Quality Supervisor
• Quality Assurance Supervisor
• Management and Organization Analysts
• Quality Control Systems Managers
• Industrial Production Managers