Customer Service / Retention Rep (On-Site)
On-site · Oshawa
Handle inbound calls focused on customer retention and resolve billing concerns. Explain products and services to upsell and cross-sell while delivering exceptional customer experiences.
C
Concentrix
Verified Job SourceConcentrix is a global leader in technology and services, delivering integrated solutions that empower over 2,000 brands to tackle complex business challenges efficiently.
Newark, California
IT Services and IT Consulting
5,001+ people
About
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Open positions
Inside Sales Representative (Automotive) Remote/ Représentant des ventes internes (secteur automobile) – Télétravail
Remote · Alberta, Canada, British Columbia, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Ontario, Canada, Prince Edward Island, Canada, Saskatchewan, Canada
Provide inbound and outbound customer support to close sales and prospect new business using B2B and B2C skills. Maintain client relationships, document information in databases, and offer additional products to ensure customer retention.
Automotive Financial Customer Service Rep (Bilingual: French / English) Remote
Remote · Alberta, Canada, British Columbia, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Ontario, Canada, Prince Edward Island, Canada, Saskatchewan, Canada
Provide inbound customer support in French or English to resolve basic technical issues and financial inquiries. Document customer interactions in databases and offer additional products or services to enhance customer experience.
Customer Service / Technical Support Rep (On-Site)
On-site · Dartmouth
Act as the primary point of contact for technical inquiries regarding hardware, software, and client products. Deliver professional customer experiences by resolving non-standard issues and maintaining accurate account documentation.
Bilingual Program Support Specialist (English/ French)
Remote · Alberta, Canada, British Columbia, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Ontario, Canada, Prince Edward Island, Canada, Saskatchewan, Canada
The specialist will manage claims processing, escalations, and reporting while providing high-touch support to dealers. They will also act as a subject matter expert to ensure process excellence and operational consistency across the program.
Customer Service Rep – Remote (Bilingual: English / French) Représentant du service à la clientèle – Télétravail (Bilingue : anglais / français)
Remote · Alberta, Canada, British Columbia, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Ontario, Canada, Prince Edward Island, Canada, Saskatchewan, Canada
Provide inbound customer support in English and French to resolve inquiries regarding disputes, declined transactions, and fraud. Document interactions in databases and suggest additional products or services to enhance the customer experience.
Customer Service Rep (Travel Enthusiast) On-Site
On-site
Handle incoming customer inquiries to research and purchase travel products including air, hotel, and car rentals. Process accurate reservations and support customers with itinerary changes or cancellations.
Case Management Specialist (On-Site)
On-site · Toronto
Responsible for receiving and resolving sensitive customer escalations as the single point of contact. Focuses on troubleshooting customer satisfaction issues and providing guidance on policy and process to the customer care team.
Sr. People Solutions Business Partner
On-site · Oshawa
The Sr. People Solutions Business Partner will lead and implement HR activities including employee engagement, compensation, and talent management while serving as a trusted advisor to management. They will also oversee complex employee concerns, conduct workplace investigations, and provide data-driven recommendations to support organizational strategy.
Customer Service / Inside Sales Rep (On-Site)
On-site · Oshawa
Handle inbound calls to drive new sales by explaining products and services to customers. Focus on upselling and cross-selling while providing an exceptional customer experience through active listening and empathy.
Emergency Services Representative (On-Site)
On-site · Oshawa
Provide critical medical instructions to customers in distress and accurately gather information for paramedics. Handle emotionally charged emergency calls while maintaining a high level of professional customer service.
Lead Databricks Consultant
Remote · Alberta, Canada, British Columbia, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Ontario, Canada, Prince Edward Island, Canada, Saskatchewan, Canada
The Lead Databricks Consultant will partner with sales teams to design and propose high-value Databricks solutions while leading the technical implementation of scalable Lakehouse architectures. They will also provide hands-on leadership to engineering teams, ensuring code quality, performance optimization, and effective data governance.
Health Claims Specialist (Bilingual: English/French) On-Site
On-site · Oshawa
Handle and manually adjudicate inbound health, dental, drug, and vision claim requests. Retrieve approved reimbursement amounts and create settlements to close requests in a timely manner.
Emergency Services Representative (Bilingual: French / English) On-Site
On-site · Mississauga
Receive emergency assistance requests and coordinate with Public Safety Answering Points (PSAP) to dispatch appropriate services. Provide critical pre-arrival instructions to individuals in distress while maintaining a high level of urgency and compassion.
Emergency Services Representative (Bilingual: Spanish / English) On-Site
On-site · Mississauga
Receive emergency assistance requests and coordinate with Public Safety Answering Points (PSAP) to dispatch help. Provide critical pre-arrival instructions to individuals in distress while maintaining a sense of urgency and patience.
Bilingual Team Leader (Onsite)
On-site · Mississauga
Supervise day-to-day operations of call center associates to ensure performance metrics and contractual KPIs are met. Provide regular coaching, motivation, and accountability while handling escalated customer calls as a subject matter expert.
Inside Sales Representative (Automotive) Remote/ Représentant des ventes internes (secteur automobile) – Télétravail
Remote · Alberta, Canada, British Columbia, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Ontario, Canada, Prince Edward Island, Canada, Saskatchewan, Canada
Handle inbound and outbound customer support to close sales and prospect new business using B2B and B2C skills. Maintain client relationships and document information in databases while offering additional products to maximize sales.
Automotive Customer Service Representative (Bilingual: English / French) Remote
Remote · ["Canada"]
Join our award-winning “One Concentrix” team as a remote Bilingual Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive cultur…
Customer Service Rep (Bilingual: French/English) On-Site
On-site · Oshawa
Handle various customer inquiries and call types for North American members, focusing on vehicle warranties and recalls. Deliver professional customer experiences by providing tailored product recommendations and empathetic support.