Asst Front Desk Manager CAN

The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Key Responsibilities: • Support and train associates to deliver exceptional guest service and resolve concerns proactively • Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers • Assist with front office operations, revenue strategies, and inventory management • Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team • Ensure compliance with safety programs, emergency procedures, audits, and corporate policies • Assist in developing and managing departmental budgets and financial objectives • Partner with the Guest Service Manager to drive service culture and operational excellence Qualifications: • Previous hotel front office or guest services supervisory/management experience • Strong knowledge of guest service standards, recovery planning, and associate training • Ability to analyze guest satisfaction data and implement improvement strategies • Excellent communication, leadership, and organizational skills • Strong financial acumen and knowledge of budgeting/accounting procedures • Familiarity with HR compliance, safety programs, and hotel systems Benefits * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. Status: Full-Time Compensation: $43,000 - $45,000 / Per Year

The Assistant Front Office Manager supports the leadership team in ensuring guest satisfaction and operational efficiency at the front desk. Responsibilities include training associates, monitoring guest satisfaction metrics, managing staff schedules, and overseeing departmental financial objectives.

Candidates must have previous hotel front office or guest services supervisory experience. Strong leadership, communication, and financial skills are required, along with knowledge of hotel systems and HR compliance.

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • Tuition assistance • Discounted room rates • Training and development

• LeadershipPreferred
• Data analysisPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Front office management
• Guest services
• Leadership
• Staff training
• Revenue management
• Inventory management
• Performance management
• Financial acumen
• Budgeting
• Communication skills
• Conflict resolution
• Data analysis
• HR compliance
• Safety procedures
• Financial Acumen
• Operational Efficiency
• Professionalism
• Organizational Skills
• Train Teammates
• Planning
• Accounting
• Auditing
• Management
• Customer Service
• Communication
• Training And Development
• Emergency Procedures
• Performance Management
• Front Office
• Inventory Management
• Employee Onboarding
• Operational Excellence
• Operations
• Scheduling

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Front Desk Manager
• Hotel Manager
• Hotel Managers
• Lodging Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week