Food & Beverage Office Manager

OUR STORY At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel. Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do. OUR ROLE We are seeking a dynamic and organized Food & Beverage Office Manager who will provide administrative, operational, and organizational support to the Food & Beverage leadership team. The ideal candidate will demonstrate exceptional attention to detail, strong communication and organizational skills, and a genuine commitment to delivering an outstanding experience for both guests and associates. Key accountabilities include: Consistently deliver exceptional service to guests and associates, setting a positive example for everyone to follow. Create & maintain departmental SOP's and follow up with auditing procedures. Assist the F&B leadership team with administrative duties including document prep, filing, on-property errands, daily/monthly revenue reporting and support during busy shifts. Assist with taking reservation inquiries via phone, email or online platform. Complete OpenTable Academy training and maintain up-to-date knowledge of the platform. Manage reservations across outlets, optimize cover counts, and ensure clear guest notes to support service excellence. Maintain accurate records of reservations, guest preferences, and event details. Process invoices, purchase orders, and assist with financial document organization. Support inventory tracking and ordering of F&B operational supplies. Prepare reports, spreadsheets, and presentations for departmental needs. Coordinate with other departments to ensure seamless guest experiences. Assist with planning and support for events including weddings, corporate functions, and group dinners. Help manage event logistics, menu confirmations, associate rosters, and setup coordination. Enter weekly team schedules into Hotel Effectiveness software by the weekly deadline. Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position. Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and the team goals. Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions. YOUR STORY A minimum of one (1) year of food & beverage/restaurant experience, preferably in a hotel environment. A post-secondary education in Hospitality or other related discipline. Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety. Someone with excellent communication, organizational, and customer service skills. Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty. An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently. Excellent computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint). Able to work well under pressure, multitask and enjoys a fast-paced environment. Someone who is passionate about quality and professionalism. Physically able to stand, sit, walk for extended periods of time. As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Benefits * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!” Apply today! We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

The Food & Beverage Office Manager assists the leadership team with administrative tasks, financial reporting, and inventory management while overseeing reservation systems. They also coordinate event logistics and ensure seamless communication between departments to maintain high service standards.

Candidates must have at least one year of food and beverage experience, preferably in a hotel setting, and a post-secondary education in hospitality. Proficiency in Microsoft Office and strong organizational and communication skills are essential for this role.

• Competitive wages • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • Tuition assistance • Discounted room rates • Training and development

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Reservation management
• OpenTable
• Financial reporting
• Inventory tracking
• Event coordination
• Customer service
• Problem-solving
• Microsoft Office
• Team leadership
• Communication
• Organizational skills
• Scheduling
• Data entry
• Hospitality management
• Report Writing
• Professionalism
• Strong Work Ethic
• Administrative Functions
• Planning
• Microsoft Word
• Microsoft Excel
• Auditing
• Spreadsheets
• Cleanliness
• Customer Service
• Computer Literacy
• Training And Development
• Document Preparations
• Leadership
• Invoicing
• Problem Solving
• Multitasking
• Office Management
• Microsoft PowerPoint
• Presentations
• Punctuality
• Restaurant Operation
• Security Policies
• Troubleshooting (Problem Solving)
• Coordinating
• Reservations
• Collections
• Filing
• Reliability
• Teamwork

• Hospitality
• Food & Beverage
• Management & Leadership
• Administrative
• Customer Service & Support
• Food and Beverage Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week