Front Desk Supervisor - CY Edmonton Downtown

We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles! Responsibilities: Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Salary: $21.00 - $23.00 / per hour

The Front Desk Supervisor is responsible for leading the front desk team to provide excellent guest service while maintaining brand and company standards. They oversee daily operations including check-ins, check-outs, reservation management, and lobby maintenance.

The ideal candidate should have a passion for serving others, a winning personality, and a high sense of responsibility. Previous experience in a leadership role within the hospitality industry is preferred to effectively manage team performance and guest satisfaction.

• Medical plan • Dental plan • Vision plan • Life insurance • Short-term disability • Long-term disability • Tuition assistance • Discounted room rates • Training and development • Career advancement opportunities

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Team leadership
• Front desk operations
• Conflict resolution
• Yield management
• Communication
• Problem solving
• Telephone etiquette
• Emergency procedures
• Security procedures
• Reservation management
• Hospitality management
• Professionalism
• Hotel Management
• Management
• Customer Service
• Conflict Resolution
• Emergency Procedures
• Selling Techniques
• Leadership
• Problem Solving
• Operations
• Telephone Skills
• Safe Deposit Box
• Team Leadership
• Team Performance Management
• Hospitality Management
• Yield Management
• Switchboard Operator

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Front Desk Supervisor
• Hotel Manager
• Hotel Managers
• Lodging Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week