Host / Hostess

Job summary

The host is responsible for greeting guests, managing reservations, and ensuring efficient table turnover in a professional manner. They must also maintain station cleanliness and adhere to all safety and sanitation standards.

Job details

We are hiring a Restaurant Host / Hostess! OUR STORY At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel. Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do. OUR ROLE We are in search of a professional and customer service-focused Host / Hostess responsible for greeting guests as they arrive to the restaurant, seating them in a friendly, welcoming manner, taking reservations, managing table turnover, and preparing tables for use. Key accountabilities include: Consistently deliver exceptional service to guests and fellow associates. Greet guests in a pleasant and courteous manner, directing them to the appropriate table. Uphold our high sanitation and safety standards. Assist in maintaining stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Perform general cleaning tasks, using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Perform other duties as requested, such as cleaning unexpected spills, tending to guest special requests and cross-training, to ensure total guest satisfaction. Endeavor to work in a unified and collaborative way -- one that fosters teamwork. Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions. YOUR STORY Previous experience in a restaurant or hospitality environment. Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety. Someone with excellent communication and customer service skills. Able to work well under pressure, multitask and enjoys a fast-paced environment. Someone with a positive attitude, eagerness to learn and prefers to work as part of a team. Availability to work evenings, weekends, and holidays as needed. Physically able to stand and walk for extended periods of time and lift up to 25 lbs. Benefits of Working for Concord Hospitality Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand. Working for Concord Hospitality Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist. Our cornerstones: Quality, Integrity, Community, Profitability and FUN! If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location…we may be the perfect fit! Apply today!

What you’ll do

The host is responsible for greeting guests, managing reservations, and ensuring efficient table turnover in a professional manner. They must also maintain station cleanliness and adhere to all safety and sanitation standards.

Requirements

Candidates should have previous experience in a restaurant or hospitality environment and possess excellent communication and customer service skills. The role requires the ability to work in a fast-paced environment, stand for extended periods, and maintain a flexible schedule including evenings and weekends.

Benefits

• Competitive wages • Comprehensive benefits package • Training and development • Career advancement opportunities

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multitasking
• Teamwork
• Reliability
• Punctuality
• Sanitation
• Safety compliance
• Table management
• Problem solving
• Positivity
• Willingness To Learn
• Strong Work Ethic
• Cleaning Products
• Cleanliness
• Customer Service
• Training And Development
• Safety Standards
• Restaurant Operation
• Security Policies
• Reservations
• Greeting Customers

Job areas

• Hospitality
• Customer Service & Support
• Food & Beverage
• Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop