Part Time Guest Service Specialist-Hilton Garden Inn & Homewood Suites Ottawa Downtown

Job summary

The Guest Service Specialist is responsible for providing outstanding customer service, managing guest check-ins and check-outs, and handling reservations. They must also resolve guest complaints, perform administrative duties, and ensure the lobby area remains clean and organized.

Job details

Duties and Responsibilities Skills & Qualities * Excellent time management & organizational skills * Excellent communication skills * Strong problem solving skills * Previous experience an asset * Computer skills an asset * Knowledge of Ottawa & area Qualities: * Professional in appearance and demeanor * Dedicated to Customer Service * Committed to quality * Patient and tolerant * Reliable * Friendly and engaging * Outgoing personality * Non Judgmental and unbiased Job Duties: * Provide outstanding customer service to our guests * Communicate with team members across all departments * Be up-to-date with all hotel communication * Check guests in and out of the hotel * Perform Switchboard duties * Create, modify, and cancel hotel reservations * Handle and balance financial transactions (cash, credit, debit, vouchers, etc...) * Maintain guest records * Be familiar with all room types and rates * Resolve guest complaints and inquiries * Respond to emergency situations * Represent the hotel in a positive & professional manner * Direct guests to events taking place in the hotel and within the city * Keep lobby and back office clean, uncluttered, and organized * Document guest complaints & emergency situations and communicate with management * Recommend hotel products and services to guests * Assist with guest luggage and storage when required * Be aware of all emergency procedures * Perform administrative duties (photocopying, scanning, faxing, etc...) * Perform other duties assigned by the Front Office Manager Work Requirements: * Unrestricted hours * Able to continuously stand, bend, and lift * Dress in complete uniform * Be on duty at the start of your shift * Attend Department meetings * Participate in training as required * Follow all policies and procedures set forth by Hilton * Able to work quickly and efficiently * Repetitive computer use * Follow all hotel and department standards as set forth by Hilton Minimum Qualifications: * Bilingual-English and French * Customer service experience * Able to handle customer complaints in a professional & courteous manner * Previous Front Desk experience is an asset * Hospitality Management education an asset * Working knowledge of computers * Minimum Grade Twelve Why Concord? Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

What you’ll do

The Guest Service Specialist is responsible for providing outstanding customer service, managing guest check-ins and check-outs, and handling reservations. They must also resolve guest complaints, perform administrative duties, and ensure the lobby area remains clean and organized.

Requirements

Candidates must be bilingual in English and French and possess a minimum of a Grade 12 education. Previous customer service or front desk experience is preferred, along with strong computer skills and the ability to handle physical tasks.

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• Time management · Preferred
• Problem solving · Preferred
• Front Desk Operations · Preferred
• Cash handling · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Time management
• Problem solving
• Computer skills
• Bilingual
• Front desk operations
• Cash handling
• Reservation management
• Emergency response
• Administrative tasks
• Organizational skills
• Interpersonal skills
• Attention to detail
• Communication
• Problem Solving
• Organizational Skills
• Professionalism
• Customer Service
• Time Management
• Administrative Functions
• Computer Literacy
• Hospitality Management
• Bilingual (French/English)
• Reservations
• Emergency Procedures
• Front Office
• Customer Complaint Resolution
• Switchboard Operator

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Specialist
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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