Front of House Manager

ABOUT THE POSITION A manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service. WHO WE ARE Sweet Loretta is built on the city’s legacy of iconic music venues. The multidisciplinary space features programming from rotating resident DJs, live music, and emerging artists, alongside exceptional food and drink. Part disco, snack bar, and lounge, Sweet Loretta’s food and drink program features small shareable plates designed to pair with booze-forward cocktails and eclectic wine varietals. WHAT WE OFFER * Competitive annual salary + gratuities * Duty meals * 2 weeks’ vacation * Paid leave for sick and bereavement * Extended health benefits after 90 days for employees working 28+ hours per week. * Cell Phone Allowance * 25% Company-wide food & beverage discount & access to frequent local business discounts/specials WHAT YOU’LL DO * Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently. * Effectively manage consistent cooperation and communication between the front and back of house staff. * Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs. * Understand products and services, develop new prospects for opportunity, and understand guest needs clearly. * Forecast sales to formulate goals and assist employees to meet goals. * Manage personal promo budget and report any overages to General Manager. * Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. * Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service. * Delegate appropriate tasks and manage staff workloads. * Provide instruction for staff members and coach employees to improve learning and enhance performance. * Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service. * Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials. * Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution. * Work overtime when needed and assist the workload of other. * Execute any other tasks required. WHAT YOU HAVE * Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred). * Previous experience working events is considered an asset. * Advanced knowledge of industry best practices, guest services and food and beverage. * Strong English communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers. * Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system. * Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience with executing a culinary program. * Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development. * Ability to maintain professionalism, control, and composure in difficult and stressful situations. * Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives. * Working knowledge of applicable employment related legislation. * Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations. * Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives. * Valid Food Safe Certification. * Ability to stand for extended periods of time and lift 50lbs. * Comfortable using Microsoft Office Suite. * Possess high professional ethics and avoid extreme familiarity or conflicts with other. * Must be over 18 as alcohol service and open scheduling availability is a requirement.

The manager oversees daily front of house operations, including staff scheduling, inventory control, and employee training. They are responsible for ensuring high levels of guest service, managing budgets, and maintaining effective communication between front and back of house teams.

Candidates should have at least 3 years of experience in a comparable hospitality role and possess strong leadership and communication skills. A valid Food Safe Certification is required, along with the ability to work in a fast-paced environment and handle physical tasks.

• Competitive annual salary • Gratuities • Duty meals • 2 weeks vacation • Paid leave for sick and bereavement • Extended health benefits • Cell phone allowance • 25% Company-wide food & beverage discount

• LeadershipPreferred
• Food safetyPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Front of house operations
• Staff scheduling
• Inventory control
• Budgeting
• Employee training
• Guest services
• Conflict resolution
• POS system operation
• Performance management
• Leadership
• Sales forecasting
• Cash handling
• Communication
• Food safety
• Microsoft Office Suite
• Sales Forecasting
• Employee Coaching
• Cash Handling
• Composure
• Professionalism
• Sales Prospecting
• Ethical Standards And Conduct
• Budget Analysis
• Accounting
• Reconciliation
• Cost Benefit Analysis
• Business Method Patent
• Cash Register
• Customer Service
• Conflict Resolution
• Cooperation
• Training And Development
• Discounts And Allowances
• Performance Management
• English Language
• Sales
• Generally Accepted Accounting Principles
• Inventory Control
• Microsoft Office
• Operations
• Performance Review
• Restaurant Operation
• Scheduling
• Product Quality (QA/QC)
• Coordinating
• Balancing (Ledger/Billing)

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Human Resources
• Front of House Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Minimum experience

3+ years

Posting language

English

Working hours

40 hours per week