Mortgage Underwriter and Fulfillment Officer

Job summary

Manage mortgage files from post-intake through to funding, including underwriting, submission, and fulfillment. Coordinate client documentation and maintain CRM workflows to ensure a smooth financing process.

Job details

About the Opportunity Our client is a growing mortgage professional based in Ontario, focused on delivering thoughtful, well-structured mortgage solutions and a high level of client care. As the business continues to grow, they are seeking a long-term addition to the team and hiring for a Mortgage Underwriter & Fulfillment Specialist to become a key part of the operation - supporting files from post-intake through to funding. This role is ideal for someone who prefers to focus on the back end of the business, rather than sales or business development. This is an excellent opportunity to work directly with an experienced agent on a diverse range of files, playing a meaningful role in delivering a high-quality client experience. It is well-suited to someone seeking a long-term remote position and the opportunity to become an integral part of the team. The Role This is a high-ownership, end-to-end role where you will take over files after the initial client strategy call and manage them through underwriting, submission, and fulfillment. In addition to core underwriting responsibilities, this role will also support client communication, document coordination, and general administrative tasks as needed to ensure a smooth and efficient process. Key Responsibilities 1. Underwriting & Deal Structuring Review applications, credit, and supporting documentation Assess file strength and identify potential concerns early Structure deals based on lender guidelines and client profiles Recommend appropriate lenders (A, B, or alternative) Ensure files are complete, logical, and submission-ready 2. Submission & Fulfillment Submit files through Velocity Manage lender communication, conditions, and follow-ups Proactively move files forward to meet financing timelines Troubleshoot issues and identify solutions to keep deals progressing 3. Document Collection & File Management Oversee document collection and follow up with clients as needed Review documentation for accuracy, completeness, and consistency Maintain organized and up-to-date files in the Cloud and within the CRM (Go High Level) 4. Client Care & Administrative Support Respond to client inquiries and provide updates throughout the process Assist with pre-qualification support and general file coordination Help manage CRM workflows, follow-ups, and client journey touchpoints Support overall business operations as needed during lighter volume periods What Success Looks Like Take ownership of files from post-intake through to funding Demonstrate strong problem-solving and deal structuring ability Maintain a high level of accuracy and organization Keep files moving efficiently with minimal oversight Become a trusted extension of the agent’s business Requirements 3-5 years of mortgage underwriting and fulfillment experience within the broker channel Familiarity with A, B and private lending environments. Strong understanding of self-employed income review, rental property financing and credit-challenged and alternative lending scenarios. Experience using mortgage submission platforms. Velocity experience would be an asset Strong knowledge of lender guidelines and deal structuring fundamentals Close attention to detail with a focus on accuracy and completeness Strong communication skills, both written and verbal Ability to manage multiple files and prioritize effectively in a fast-paced environment Comfortable working independently in a remote setting Proactive, solution-oriented mindset with a strong sense of ownership Experience in client journey CRM’s is an asset

What you’ll do

Manage mortgage files from post-intake through to funding, including underwriting, submission, and fulfillment. Coordinate client documentation and maintain CRM workflows to ensure a smooth financing process.

Requirements

Requires 3-5 years of mortgage underwriting and fulfillment experience within the broker channel, specifically with A, B, and private lending. Must be proficient in deal structuring and mortgage submission platforms like Velocity.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• CRM Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mortgage Underwriting
• Deal Structuring
• Fulfillment
• Credit Analysis
• Lender Guidelines
• Velocity
• CRM Management
• Document Coordination
• Client Communication
• Alternative Lending
• Private Lending
• Self-Employed Income Review
• Rental Property Financing
• File Management
• Problem Solving
• Time Management

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support