Engagement Coordinator

Job summary

Lead and manage customer implementations across North America, ensuring project objectives, timelines, and contractual requirements are met in collaboration with cross-functional teams and stakeholders. Support strategic customers and customer success managers by providing technical guidance, monitoring data quality, and proactively addressing engagement issues.

Job details

The Engagement Coordinator is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Coordinator helps deliver value to our customers through excellent project management and customer support skills. Essential Functions: Define, lead and run implementations for the North America region Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately Proactively alert customers when data quality issues arise that pertain to their engagement. Proven track record in customer support, communications and/or technical documentation Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology. Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support. Qualifications 2-3+ years of technical project management or similar experience Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations Self-starter with ability to effectively to manage time, work independently, and cope with ambiguity Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools Strong customer orientation – Passion for customer/user experience Excellent problem solving, analytical and technical troubleshooting skills Be meticulous and highly attentive to details Bachelor's degree in a technical domain preferred

What you’ll do

Lead and manage customer implementations across North America, ensuring project objectives, timelines, and contractual requirements are met in collaboration with cross-functional teams and stakeholders. Support strategic customers and customer success managers by providing technical guidance, monitoring data quality, and proactively addressing engagement issues.

Requirements

Candidates should have 2–3 or more years of technical project management or similar experience, with a record of delivering implementations alongside business and technical stakeholders. They should be self-directed, adaptable, customer-oriented, detail-focused, and proficient with project management tools; a bachelor's degree in a technical domain is preferred.

Listed skills

• Customer support · Preferred
• Stakeholder Management · Preferred
• Cross-Functional Collaboration · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Technical Documentation · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Project Management
• Project Implementation
• Customer Support
• Customer Communication
• Stakeholder Management
• Cross-Functional Collaboration
• Data Quality Management
• Problem-Solving
• Analytical Skills
• Technical Troubleshooting
• Project Planning
• Time Management
• Technical Documentation
• Customer Relationship Management
• Attention to Detail

Job areas

• Customer Service & Support
• Management & Leadership
• Technology
• Data & Analytics

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