Customer Service Representative

Job summary

The role involves processing customer orders, managing warehouse documentation, and coordinating shipping priorities within the Warehouse Management System. Additionally, the representative provides support for billing inquiries and ensures compliance with safety and quality standards.

Job details

Position Purpose Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams. Key Responsibilities Verify and process requirements for receiving customer shipments into the warehouse. Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading. Notify the dispatcher of shipping/receiving priorities. Schedule loads for shipping. Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy. Provide support for customer billing and account inquiries. Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS. Perform other related duties. What Will Help You Succeed A minimum of one (1) year of warehousing or logistics experience. Customer service experience. High school diploma (asset). Skills and Competencies Required for the Position Good level of English, both spoken and written. Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook). Good interpersonal, communication, and relationship-building skills. Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines. General knowledge of warehouse functions. Ability to follow written and oral instructions accurately. Special Conditions of the Position Primarily office-based work environment. Simultaneous management of multiple requests and deadlines. Frequent interaction with clients, carriers, and operational teams * This job description is subject to revision based on operational needs. ** Here is a list of our employee benefits.

What you’ll do

The role involves processing customer orders, managing warehouse documentation, and coordinating shipping priorities within the Warehouse Management System. Additionally, the representative provides support for billing inquiries and ensures compliance with safety and quality standards.

Requirements

Candidates must have at least one year of experience in warehousing or logistics and possess strong computer skills in the Microsoft Office Suite. Good communication skills and the ability to manage multiple tasks effectively are essential for this position.

Listed skills

• Customer service · Preferred
• Logistics · Preferred
• Microsoft Office Suite · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Data entry · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Warehouse Management System
• Logistics
• Order Processing
• Microsoft Office Suite
• Communication
• Interpersonal Skills
• Task Prioritization
• Data Entry
• Shipping Documentation
• Billing Support
• Account Inquiries
• HACCP
• BRCGS
• Attention To Detail
• Management
• Operations
• English Language
• Coordinating
• Prioritization
• Microsoft Excel
• Warehousing
• Microsoft Outlook
• Relationship Building
• Microsoft Office
• Interpersonal Communications
• Shipping And Receiving
• Computer Literacy
• Ability To Meet Deadlines
• Billing
• Hazard Analysis And Critical Control Points (HACCP)
• Warehouse Management Systems
• Bill Of Lading

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

More jobs from Congebec