FT Tenant Support Worker (White Road Supportive Housing)

Job summary

This position provides casework and support to residents to enhance their quality of life and ensure the safe operation of the facility. Responsibilities include implementing personal service plans, assisting with daily life skills, and managing emergency situations.

Job details

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans. STATUS Unionized. This position is open to all applicants. HOURS (40 HOURS PER WEEK) Wednesday to Friday 1400 -2200 Saturday to Sunday, 1700-0100 KEY ACCOUNTABILITIES Ensure services and interactions are guided by trauma-informed principles and the Two-Eyed Seeing approach, valuing and integrating both Indigenous and Western knowledge systems. Foster environments that prioritize safety, trust, and cultural humility while promoting equitable and inclusive practices for all service users and colleagues. Apply harm reduction principles to all aspects of work, recognizing and respecting individuals’ autonomy and diverse circumstances. Commit to non-judgmental, person-centered support that reduces risks and barriers, while fostering empowerment and access to resources. Participate in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program. Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families. Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices. Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities. Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public. Administers medication to residents in accordance with established policy. Ensures health and safety standards are maintained. Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property. Completes regular and routine walk-through checks of the property and immediately surrounding area. EXPERIENCE AND SKILLS Graduated with a Diploma in a related human/social service field and one-year of related experience. Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, experiencing homelessness, interaction with social agencies and experiencing mental health challenges. Experience working in the Vancouver's Downtown Eastside Experience working with First Nation communities. Demonstrated ability to deal with aggressive behaviors. An understanding of providing service to people with different learning abilities. Excellent written and verbal communication skills in English REQUIREMENTS Ability to successfully complete a Criminal Records Check Current WorkSafe approved Emergency First Aid Certificate Willing to complete Food Safe Certificate (Level 1) COMPENSATION As Connective is a unionized environment, the starting wage is $27.53 per hour The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour. Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role. WHAT WE OFFER? Committed Living Wage Employer 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC 2023 High-Performance Culture Award from Supporting Lines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months) INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities. For more information on Connective’s services and locations, visit our website at https://connective.ca/

What you’ll do

This position provides casework and support to residents to enhance their quality of life and ensure the safe operation of the facility. Responsibilities include implementing personal service plans, assisting with daily life skills, and managing emergency situations.

Requirements

Candidates must hold a diploma in a related human or social service field and possess at least one year of relevant experience. Applicants are required to complete a criminal records check and hold a valid emergency first aid certificate.

Benefits

• Health insurance
• Wellness program
• Pension plan
• Employee family assistance program
• Critical incidents stress management
• On-demand pay

Listed skills

• crisis intervention · Preferred
• Conflict Resolution · Preferred
• Documentation · Preferred
• First Aid · Preferred
• Communication · Preferred
• assessment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Casework
• Trauma-informed care
• Harm reduction
• Crisis intervention
• Conflict resolution
• Medication administration
• Life skills coaching
• Behavior management
• Documentation
• First aid
• Cultural humility
• Person-centered support
• Communication
• Assessment
• Program planning
• Health And Safety Standards
• Emergency First Aid
• Petcare
• Cultural Humility
• Planning
• Goal Setting
• Mental Health
• Management
• Social Work
• Cooking
• Developmental Disabilities
• Disabilities
• Empowerment
• Innovation
• Knowledge-Based Systems
• Life Skills Development
• Medication Administration
• Money Management
• Stress Management
• Social Skills
• Verbal Communication Skills
• Trauma Care
• Prioritization

Job areas

• Social Services
• Security & Safety
• Healthcare
• Support Worker
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides

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