Support Worker, Vancouver

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans. STATUS AND CLASSIFICATION Unionized; this position requires union membership. It is open to all genders. VARIOUS POSITIONS ARE AVAILABLE Saturday to Sunday, 0800 - 1600 Friday to Saturday, 1600 - 0000 Tuesday to Saturday, 1600 - 0000 REPORTING RELATIONSHIPS Reports and is accountable to the Program Manager of the facility or their designate Participates actively in house, staff, and staff/resident meetings Participates as a member of the Connective staff team Liaises with outside professionals from other agencies or government bodies as required KEY ACCOUNTABILITIES Programs Interviews clients to prepare care plans and background information for which confidentiality is required Under the general guidance of the Residence Manager, assumes a primary or key worker role with assigned resident(s) Provides input to the Residence Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives Is cognisant of, and work towards the implementation of the care plan established for each resident Meets with each resident on a routine basis to discuss progress and plan future interventions Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties Uses professional judgement to ascertain and to apply appropriate intervention techniques with residents in crisis When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews and closing reports Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility Acts as an on-site advocate for each resident Assists residents with activities of daily living Provides emotional support and feedback to residents and their families As appropriate, supports residents towards integration and normal functioning within the community Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate Dispenses and ensures the taking of medications as required As necessary, provides transportation and assists residents to attend appointments With other residence staff plans, develops and delivers in-house programs to address the needs of the residents Community Works with volunteers to support and enhance the goals of the residence programs Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client Collaborates with a multidisciplinary team and consults with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans Maintains effective liaison with other agencies, professionals, government officials, and the community in order to contribute to the success of the case/care plan of the resident Residential Supervises the activities of the residence, its residents, and volunteers while on shift including maintaining case notes and the logbook Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services Provides input into meal scheduling and preparation, including food inventory. Ensures the security of the residence As assigned, is responsible for developing, implementing, and maintaining housekeeping areas both inside and outside, involving the residents in this process when deemed appropriate As assigned, is responsible for the weekly grocery shopping for the residence and involves the residents in this process As assigned, assists with the details of the operation of the facility, including but not limited to administrative support As assigned, organizes and oversees the preparation of meals and involves the residents in this process As necessary, accepts responsibility of being on-call and carrying the residence pager As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels Other Participates in staff and resident/staff meetings Assists with the orientation and training of new staff and volunteers Other duties may be assigned from time to time WORKING CONDITIONS Functions independently while on shift and adhere to Residence Policy and Procedures Works in a high stress environment, often dealing with clients in crisis situations Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence Is available to work all shifts, 7 days per week including day shifts, afternoon shifts, and graveyard shifts Provides appropriate personal transportation with required business insurance coverage to enable the movement of the resident around the Lower Mainland as required by the goals of the program Is a member of CUPE local 1936-11 EXPERIENCE AND SKILLS Diploma, preferably in social work, community social services or equivalent (an asset) 1 year of experience with adults with developmental/intellectual disabilities and mental health challenges Experience working with individuals with Autism Spectrum Disorder (ASD) and other neurodivergent conditions. Demonstrates a high level of crisis management An understanding of providing service to people with different learning abilities Demonstrated experience in an applicable residential setting Demonstrated a good working knowledge of the technical details important to the functioning of group residences An awareness of the Community Living of British Columbia (the contractor) concerns, laws, and policies related to the specific residence program Demonstrated the ability to teach skills and work effectively with others Knowledge of theory, principles, and practices in the fields related to the particular residence Excellent written and verbal communication skills in English REQUIREMENTS BC Class 5 driver’s license Ability to successfully complete a Criminal Records Check Current WorkSafe Approved First Aid Certificate NVCI/Mandt training (an asset) Food Safe Level 1 (an asset) COMPENSATION As Connective is a unionized environment, the starting wage is $27.53 and will increase every 2000 hours worked up to a maximum of $31.57. CLOSING DATE Thursday, August 13, 2026, by 1600 Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role. WHAT WE OFFER? Committed Living Wage Employer 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC 2023 High-Performance Culture Award from Supporting Lines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months) INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities. For more information on Connective’s services and locations, visit our website at https://connective.ca/

The Support Worker provides casework and clinical support to residents to enhance their quality of life and ensure the safe operation of the facility. Responsibilities include implementing care plans, managing crises, and assisting residents with daily living activities.

Candidates should have a diploma in social work or a related field and at least one year of experience working with individuals with disabilities or mental health challenges. A valid BC Class 5 driver's license and a successful criminal record check are mandatory.

• Health insurance • Wellness program • Pension plan • Employee family assistance program • Mental health support • On-demand pay • Career development

• First AidPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Crisis management
• Case management
• Behavior management
• Life skills training
• Clinical support
• Medication administration
• Documentation
• Communication
• First aid
• Conflict resolution
• Advocacy
• Intervention techniques
• Team collaboration
• Record keeping
• Emotional Support
• Administrative Support
• Business Insurance
• Data Recording
• First Aid Certification
• Treatment Planning
• Valid Driver's License
• Autism Spectrum Disorders
• Mental Health
• Brochures
• Management
• Medical Records
• Social Work
• Housekeeping
• Confidentiality
• Food Services
• Crisis Management
• Disabilities
• Intellectual Disabilities
• Physical Fitness
• Psychology
• Innovation
• Life Skills Development
• Stress Management
• Program Management
• Verbal Communication Skills
• Scheduling
• Activities Of Daily Living (ADLs)
• Quality Control

• Social Services
• Healthcare
• Security & Safety
• Administrative
• Support Worker
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week