Your End-to-End Partner for AI, CX & Contact Center Transformation.
Richmond Hill, Ontario
Connex, founded in 1996, is a part of the Malar Group of Companies and has evolved into a leading edge systems integrator. Partnered with the world's leading manufacturers and software companies, we specialize in the business of providing network communications solutions including the design, installation, integration, maintenance and management for wired and wireless networks. Over the last 25 years, our success stemmed from continuously adding best of breed multi-channel technologies through acquisitions such as Dyna Lync, Dependable IT, AC Technical Systems, Facedrive, Knowledgehook, Pneutech-Rosseau Group, Haüskey, DECOSTA Global, Brytepath, Oss-Im-View, and Pulse Services. As a leading edge system integrator with over 600 employees in 14 offices in North America, we provide next generation solutions and services, with best of breed technology, that meets each and every client needs. Our core values are client focused, being an innovation technology leader, and continued growth for clients, partners and employees.
Remote · Ontario, Canada
The representative will field inbound calls from subscribers to resolve technical issues with internet, phone, and cable services. They will guide customers through troubleshooting steps or coordinate technician dispatches while maintaining high quality and customer satisfaction standards.
Hybrid · Richmond Hill
Lead contact centre transformation initiatives and facilitate stakeholder workshops to gather and document business requirements. Design and optimize routing, IVR strategies, and support Genesys Cloud configuration and migration programs.
On-site · Hamilton
The Manager of Technology and AI will lead the internal IT team, overseeing daily operations, infrastructure, and security while driving the adoption of AI and automation. They are responsible for managing technical projects, ensuring business continuity, and acting as the senior escalation point for complex technical issues.
On-site · Richmond Hill
The specialist will design, configure, and maintain Amazon Connect contact flows and IVR solutions to support business operations. They will also integrate Amazon Connect with CRM platforms and databases while providing ongoing technical support and troubleshooting.
Hybrid · Richmond Hill
Develop and execute comprehensive test plans and scripts for Amazon Connect and AWS-based contact centre solutions. Perform end-to-end functional, integration, and user acceptance testing while troubleshooting technical issues across various AWS services.
On-site · Richmond Hill
The Intermediate Accountant is responsible for full-cycle accounting, including financial statement preparation, payroll, and bank reconciliations. They will also perform financial analysis, manage budgets, and support year-end audits while collaborating with operational leaders.
On-site · Richmond Hill
Design, develop, and support DTMF and conversational IVR applications while integrating them with backend systems and routing scripts. Collaborate with cross-functional teams to ensure reliable, scalable customer-service solutions and provide ongoing production support.
Remote · Richmond Hill, Ontario, Canada
The Customer Experience Advisor serves as the primary point of contact for customers, handling inquiries via phone, email, and chat while performing troubleshooting and problem resolution. They are also responsible for managing service tickets, updating customer files, processing orders, and generating regular reports.
