Support Engineer

Job summary

The Support Engineer will triage, investigate, and resolve technical support tickets related to CRM, data, and system integrations. They will also collaborate with development and product teams to build AI-assisted workflows and maintain comprehensive documentation for recurring issues.

Job details

Support Engineer — TargetCRM / Notify360 Location: Remote — United States or Canada Employment Type: Full-time/Remote Team: TargetCRM / Notify360, Ideal Computer Systems Ideal Computer Systems and C-Systems Software Inc. are North American providers of integrated dealer management software for equipment dealerships across industries including outdoor power equipment, agriculture, powersports, marine, RV, and golf car. With more than 30 years of industry experience, their all-in-one solutions help dealers manage inventory, sales, service, parts, accounting, CRM, reporting, processes, and data in a single platform. Both companies are known for their deep industry expertise, dealer-focused development, and strong customer support. As part of the OPE/Perseus Group, a division of Constellation Software Inc., they combine the stability and resources of a global organization with specialized dealership knowledge. Responsibilities Triage, investigate, and resolve technical support tickets across CRM, data, integration, and configuration issues. Use SQL, logs, APIs, and application monitoring tools to identify root causes and validate fixes. Support integrations with dealership management systems and troubleshoot sync failures, data mapping issues, and configuration problems. Communicate proactively with dealers and internal teams, providing clear updates, timelines, and resolution notes. Manage escalations, document findings, and work closely with development, product, and customer success teams. Help build AI-assisted workflows for ticket classification, diagnostic support, customer communication, and repeatable configuration fixes. Create and maintain knowledge base content, runbooks, and process documentation for recurring support issues. Qualification 3–5 years of experience in technical support, application support, platform operations, or a hybrid support/development role. Strong SQL skills and experience using queries to investigate data issues, trace sync problems, and validate records. Experience reviewing application logs or using monitoring tools such as Azure Application Insights or similar platforms. Comfort troubleshooting APIs, integrations, request/response flows, and system handoffs. Ability to read code, such as C# or a similar language, well enough to understand application behavior and support root cause analysis. Strong written communication skills and the ability to explain technical issues clearly to both technical and non-technical audiences. A process-improvement mindset with interest in automation, AI tools, and building better support workflows. Nice to Have Experience with dealership management systems, SaaS platforms, or equipment dealer operations Familiarity with tools such as Azure DevOps, TeamSupport, Salesforce Service Cloud, Postman, Swagger/Open API, or Playwright Experience with communication APIs, such as Twilio Experience with AI tools, LLM APIs, or workflow automation Background in DevOps, platform reliability, or incident management FLSA Designation (US Only): Exempt Salary Range: The estimated base salary range for this role is USD$115,200.00 - USD$140,800.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations. Other Compensation (US Only): Not Applicable Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year. We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com. NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records. #LI-HP1 #DealerGroup

What you’ll do

The Support Engineer will triage, investigate, and resolve technical support tickets related to CRM, data, and system integrations. They will also collaborate with development and product teams to build AI-assisted workflows and maintain comprehensive documentation for recurring issues.

Requirements

Candidates must have 3–5 years of experience in technical or application support with strong proficiency in SQL and API troubleshooting. The role requires the ability to read code such as C# and excellent communication skills to explain technical issues to diverse audiences.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• Short-term disability
• Long-term disability
• 401(k) participation
• Company match
• Vacation time
• Sick time
• Company-paid holidays
• Personal holidays

Listed skills

• SQL · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred
• C++ · Preferred
• Process Improvement · Preferred
• Technical Support · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• SQL
• Technical support
• API troubleshooting
• Application monitoring
• Data mapping
• C#
• Azure Application Insights
• CRM
• Integration troubleshooting
• Process improvement
• Automation
• Knowledge base management
• Incident management
• Root cause analysis
• Technical communication
• Salesforce Service Cloud
• Playwright (Software Testing)
• Workplace Inclusivity
• Customer Success Management
• Technical Issues
• Workflow Management
• Reporting Processes
• Workflow Automation
• Application Monitoring
• Azure DevOps
• C (Programming Language)
• Accounting
• Application Programming Interface (API)
• Agriculture
• Technical Support
• Customer Support
• Customer Relationship Management
• C# (Programming Language)
• Software As A Service (SaaS)
• Communication
• Customer Communications Management
• Data Integration
• Data Mapping
• Dealership Management Systems
• DevOps
• Sales
• Incident Management
• Inventory Management
• Operations
• Swagger UI
• SQL (Programming Language)
• Triage
• Troubleshooting (Problem Solving)
• Twilio
• Process Improvement

Job areas

• Technology
• Customer Service & Support
• Software
• Data & Analytics
• Engineering
• Support Engineer
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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