Convergence Networks is a leading Managed Services and Security Provider focused on identity-driven security solutions, empowering customers to navigate the complexities of modern data access.
US & Canada
Convergence Networks provides managed IT services, cybersecurity, cloud solutions, IT consulting, Modern work solutions, and compliance support to organizations across Canada and the United States. With 25+ years of experience and a team of 250+ IT & Cybersecurity Experts, we help businesses manage technology, protect their data, and prepare for what comes next. Security has always been central to how we work. Our in-house security experts help organizations strengthen their cybersecurity, manage risk, and protect users, devices, applications, and data. We are CMMC Level 2 compliant ourselves, giving our team direct experience with the controls, documentation and processes required to maintain compliance. We work closely with each client as a long-term technology partner. From everyday IT support to strategic planning, cybersecurity and compliance, our goal is to provide clear guidance, dependable service and technology solutions that support the business. Our culture is built around trust, accountability and teamwork. We give our people the support and autonomy to grow, contribute and make a meaningful difference for the clients and colleagues they work with.
Hybrid · Ottawa
The Service Desk Administrator provides technical support by responding to and resolving IT requests via phone, email, and in-person interactions. They are responsible for troubleshooting network, server, and workstation issues while maintaining accurate documentation of all support activities.
