Senior Account Manager - Canada & U.S.

Job summary

The Senior Account Manager is responsible for managing branded business across a portfolio of U.S. and Canadian retail customers, brokers, and distributors. They will focus on delivering volume, revenue, and margin targets while identifying new business opportunities and maintaining day-to-day customer relationships.

Job details

Senior Account Manager - Canada and U.S. Who We Are Founded in 1873, Ganong stands as Canada's oldest family owned and operated chocolate company. With a rich heritage and unwavering commitment to quality, we proudly produce our renowned confections in the Canada’s Chocolate Town, St. Stephen, New Brunswick. The Role Reporting to the Senior Sales Manager, North America, the Senior Account Manager is responsible for Ganong’s branded business across an assigned portfolio of U.S. and Canadian retail customers, brokers, and distributors. This is a hands-on, individual contributor role accountable for delivering volume, revenue, and margin targets within the U.S. and Canadian markets. The Senior Account Manager is responsible for growing existing accounts, securing new distribution, developing new business opportunities, and serving as the primary day-to-day point of contact for customers within the assigned portfolio. The Opportunity Join Ganong and become a part of our story, where crafting confections to inspire life's sweetest moments is at the heart of everything we do. Guided by our core values of safety, integrity, and heritage, we offer an inclusive culture that blends tradition with innovation. Discover endless opportunities for growth and impact as we create confections that bring joy and shape the future of sweet experiences. Who You Are The ideal candidate for this role is a self-directed, results-oriented professional with strong relationship-building, communication, and negotiation skills. They are comfortable developing joint business plans with national buyers, working with brokers on promotional programs, and identifying new business opportunities. They are a collaborative team player who works effectively across Supply Chain, Marketing, Operations, R&D, Finance, and Customer Service to ensure customer plans are executed effectively and profitably. Qualifications * Bachelor’s degree in Business Administration, Marketing, or a related field * Minimum 5 years of account management or sales experience in CPG * Experience working with U.S. and Canadian retailers, brokers, and/or distributors * Proven experience growing accounts and developing new business * Strong negotiation, communication, presentation, and analytical skills * Strong understanding of pricing, trade spend, margins, forecasting, and promotional ROI * Proficiency with CRM tools, Microsoft Excel, and PowerPoint * Ability to travel throughout Canada and the U.S. approximately 30–50% * Bilingualism in English and French considered an asset Join our Sweet Team: Become an integral part of Ganong as Senior Account Manager, steering our company to new heights where fun, boldness, and quality are not just celebrated but valued. If this sounds like the perfect step in your sweet career path, apply online today. We're actively reviewing and interviewing eligible candidates on a rolling basis, so don't delay submitting your application. We appreciate all applicants' interest, but only those selected for interviews will be contacted. #cooke-dnp

What you’ll do

The Senior Account Manager is responsible for managing branded business across a portfolio of U.S. and Canadian retail customers, brokers, and distributors. They will focus on delivering volume, revenue, and margin targets while identifying new business opportunities and maintaining day-to-day customer relationships.

Requirements

Candidates must have a Bachelor’s degree in Business Administration, Marketing, or a related field and at least 5 years of account management or sales experience in CPG. Proficiency in CRM tools, Microsoft Excel, and PowerPoint is required, along with the ability to travel 30-50% of the time.

Listed skills

• Account Management · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• CRM Tools · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Sales
• Negotiation
• Communication
• Presentation
• Analytical skills
• Pricing
• Trade spend
• Margins
• Forecasting
• Promotional ROI
• CRM tools
• Microsoft Excel
• PowerPoint
• Relationship building
• Business planning
• Supply Chain
• Self-Discipline
• Bilingual (French/English)
• Analytical Skills
• Account Management
• Customer Relationship Management
• Business Administration
• Customer Service
• Finance
• Marketing
• Innovation
• Marketing Operations
• Microsoft PowerPoint
• Presentations
• Relationship Building
• Sales Management

Job areas

• Sales
• Food & Beverage
• Management & Leadership
• Retail
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products