Rental Coordinator / Parts and Service Coordinator

Build your Career at Cooper Equipment Rentals We are looking for customer-oriented, motivated individuals to join our professional team. Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work. Why Work with Us? Perks! Competitive salary Excellent benefit package with premiums paid by the company Uniform, safety boots/shoes, safety gear provided RRSP Match Safety-minded organization Stable, year-round employment Continuous training, learning and development opportunities Fun-loving work environment with strong social responsibility Job Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for customer inquiries, equipment rentals, and logistics coordination, ensuring accuracy, efficiency, and a high standard of service. This role requires strong organizational skills, clear communication, and the ability to thrive in a fast-paced environment. What You’ll Be Doing Duties and Responsibilities: Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism. Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly. Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability. Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control. Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively. Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready. Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction. Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes. Assist with ordering, receiving, stocking, transfer, and delivery of parts to ensure technicians have what they need for timely repairs. Assist with dispatching Heavy Equipment Field Technicians to service calls. Assist with maintenance of shop supplies and monitor inventory levels; process returns, exchanges, and warranty claims as required. Open, update, and close work orders, ensuring all documentation is accurate, complete, and properly filed. Prepare and provide quotes and estimates for repairs and preventative maintenance. Communicate with customers and internal teams regarding service timelines, equipment status, and parts availability. Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference. Qualifications And Requirements What You’ll Bring to the Team Minimum of 3 years of experience in the construction industry, customer service, or a related field is required. Experience in the equipment rental industry is a definite asset. High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset. Knowledge of construction equipment and rental fleet operations is an asset. Knowledge of construction equipment parts, service procedures, and maintenance practices is an asset. Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment. Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff. Customer-focused mindset with strong relationship-building skills. Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset. Comfortable learning and working with rental management systems (Systematics or similar software preferred). Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions. Ability to work independently as well as collaboratively in a team environment. Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise. Commitment to workplace safety and adherence to all company safety standards. High level of accountability, professionalism, and pride in your work. #SJ1 Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers. At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment. Pay Range $58,000.00 annually Location: 2001 Riverside Drive Timmins, ON P4R 0A3

The Rental Coordinator manages customer inquiries, equipment rentals, and logistics coordination to ensure efficient branch operations. They also support the service department by managing work orders, parts inventory, and technician dispatching.

Applicants need at least 3 years of experience in construction or customer service and a high school diploma. Proficiency in Microsoft Office and experience with rental management software are highly valued.

• Competitive salary • Benefit package with premiums paid by the company • Uniform • Safety boots/shoes • Safety gear • RRSP Match • Continuous training • Learning and development opportunities

• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Logistics Coordination
• Inventory Management
• Dispatching
• Rental Management Systems
• Microsoft Office
• Problem Solving
• Communication
• Organization
• Relationship Building
• Contract Processing
• Fleet Operations

• Logistics
• Customer Service & Support
• Construction
• Administrative
• Sales

Minimum education

High school

Minimum experience

3+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level