Rental Coordinator

Toronto, ON
On-site
Posted Oct 20, 2026
1 position

$50,000–$55,000 / year

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 1+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Respond to customer and sales team inquiries, provide rental solutions, process contracts, and coordinate equipment deliveries and pickups. Maintain rental records and inventory, coordinate with service, shop, and yard teams, resolve customer issues, and follow branch procedures and safety policies.

Job details

Build your Career at Cooper Equipment Rentals Job Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for customer inquiries, equipment rentals, and logistics coordination, ensuring accuracy, efficiency, and a high standard of service. This role requires strong organizational skills, clear communication, and the ability to thrive in a fast-paced environment. Why Work with Us? Perks! Competitive salary Excellent benefit package with premiums paid by the company Uniform, safety boots/shoes, safety gear provided RRSP Match Safety-minded organization Stable, year-round employment Continuous training, learning and development opportunities Fun-loving work environment with strong social responsibility What You’ll Be Doing Duties and Responsibilities: Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism. Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly. Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability. Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control. Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively. Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready. Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction. Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes. Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference. Qualifications And Requirements What You’ll Bring to the Team Minimum of 1 year of experience in the construction industry, customer service, or a related field is required. Experience in the equipment rental industry is a definite asset. High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset. Knowledge of construction equipment and rental fleet operations is an asset. Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment. Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff. Customer-focused mindset with strong relationship-building skills. Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset. Comfortable learning and working with rental management systems (Systematics or similar software preferred). Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions. Ability to work independently as well as collaboratively in a team environment. Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise. Commitment to workplace safety and adherence to all company safety standards. High level of accountability, professionalism, and pride in your work. #SJ1 Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers. At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment. Pay Range $50k - $55k Location: 60 North Queen St Toronto, ON M8Z 2C4

What you’ll do

Requirements

At least one year of experience in construction, customer service, or a related field and a high school diploma or equivalent are required. The role calls for strong organization, communication, customer service, problem-solving, and safety skills, along with Microsoft Office proficiency; equipment rental experience, relevant post-secondary education, construction equipment knowledge, and reporting-tool experience are assets.