Dental - Customer Service Representative (CSR)

Job summary

The CSR serves as the primary point of contact for patients, managing schedules, referrals, and all incoming communications. They are responsible for processing payments, verifying insurance, and ensuring smooth patient flow within the clinic.

Job details

Company Description Coral Kids Dentistry (St. Catharines location) provides specialized dental care for children in a friendly, inviting, and professional environment in St. Catharines, ON. The practice focuses on preventive care as well as the treatment of complex dental issues, ensuring that young patients receive comprehensive and compassionate services. Sedation dentistry is available when appropriate, helping children feel comfortable and safe during more involved procedures. Coral Kids is committed to creating positive dental experiences that support long-term oral health for children and peace of mind for their families. Role Description The Dental Customer Service Representative (CSR) is a full-time, on-site role based at our St. Catharines, ON clinic. Monday - Thursday 8:30-5:00pm and Friday from 8:00-4:00pm. The CSR will be the first point of contact for patients/caregivers, manage schedule and all referrals, answer VoIP phones, and respond to inquiries via emailnor text message in a polite, prompt, and professional manner. Daily responsibilities include scheduling and confirming appointments, updating patient information, insurance predetermination/verification, uploading insurance breakdowns and acurately quoting subscibers for any balances owing for each appointment and coordinating with dental staff to ensure smooth patient flow. The CSR will also handle billing inquiries, process payments, and assist with insurance-related questions. This role supports a child-friendly environment by communicating clearly, maintaining confidentiality, and providing caring, efficient service to families and referring dental and medical professionals. Qualifications Strong customer service and interpersonal skills, with the ability to communicate clearly and compassionately with children and caregivers. Experience with dental appointment scheduling, dental reception duties, and basic office administration, in a dental office setting - a must Comfort with handling payments, basic billing processes, and insurance or benefits inquiries. Proficiency with computer systems, practice management or scheduling software, email, and basic data entry. Open Dental and MaxAssist experience an asset . Ability to work on-site full-time, manage multiple tasks in a busy clinical environment, and collaborate effectively with dental and administrative team members. Attention to detail, reliability, and respect for patient privacy and confidentiality requirements. Previous dental office experience, or dental administration graduate, and knowledge of dental terminology are required. Police check required . *Accepting applications from current residence of Niagara Region with dental reception edication/experince only at this time. Rate of pay: $20-23 (depending on experience). Regular work week hours: 39.5 - this an onsite only position. APPLICATIONS ARE BEING ACCEPTED IN PERSON AT ST. CATHARINES LOCATION: CORAL KIDS DENTISTRY G4-295 Fourth Ave. St. Catharines, ON AI will not be used yo screen applicants. Only select resumes/candidates chosen will be contacted. Please be sure to forward a cover letter explaining your dental asministrative background and why you are interested in working with us!

What you’ll do

The CSR serves as the primary point of contact for patients, managing schedules, referrals, and all incoming communications. They are responsible for processing payments, verifying insurance, and ensuring smooth patient flow within the clinic.

Requirements

Candidates must have previous dental office experience or a dental administration qualification and possess strong interpersonal skills. Proficiency in dental practice management software and the ability to work on-site in the Niagara Region are mandatory.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Data entry · Preferred
• Payment Processing · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dental reception
• Customer service
• Appointment scheduling
• Insurance verification
• Billing
• Data entry
• Open Dental
• MaxAssist
• Communication
• Interpersonal skills
• Office administration
• Dental terminology
• Payment processing
• Confidentiality

Job areas

• Healthcare
• Customer Service & Support
• Administrative