Inside Sales Representative

Job summary

Facilitates the sales process by managing orders, prospecting for new opportunities, and providing product pricing and quotations. Provides comprehensive customer support and assists with inventory management and warehouse operations as needed.

Job details

Job Summary Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales. Major Tasks, Responsibilities And Key Accountabilities Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support. Prospects for new sales opportunities via outbound calling and emailing. Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals. Procures and maintains inventory; monitors to ensure proper inventory turns. Ensures timely shipment of materials and customer satisfaction. Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available. Performs estimating, take-off, and proposal duties as necessary. May be asked to assist warehouse staff with pulling and preparing orders for shipment, as well as receiving, verifying, staging and stocking all incoming materials. Preferred Qualifications Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers. Experience with inventory sales. Associate degree preferred. Strong computer skills desired. Forklift Certification Preferred

What you’ll do

Facilitates the sales process by managing orders, prospecting for new opportunities, and providing product pricing and quotations. Provides comprehensive customer support and assists with inventory management and warehouse operations as needed.

Requirements

Requires 2 to 5 years of inside sales experience with a preference for an associate degree and forklift certification. Candidates should possess strong computer skills and a proven track record of success in customer-facing roles.

Listed skills

• Order tracking · Preferred
• Customer service · Preferred
• issue resolution · Preferred
• Upselling · Preferred
• Project management · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Project Management
• Outbound Calling
• Pricing Analysis
• Inventory Management
• Customer Service
• Estimating
• Take-off
• Proposal Writing
• Upselling
• Issue Resolution
• Order Tracking

Job areas

• Sales
• Customer Service & Support
• Logistics
• Retail

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