AV Support Technician

Blue Mantis Canada combines Coreio’s 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis’ proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed. We are looking for a Technician -AV specialist to join our client for a 10 month contract and an On site role. • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Provides recommendations and solutions for all meeting room technology. • Will gather technology requirements, provide a design document, gather quotes from multiple vendors and manage the project from start to finish. The ability to manage your own projects and to meet demanding timelines is a must. Working on moderate to large scope projects is expected and going out for RFP's are required to ensure competitive bidding. • Responsible for providing training to users after each deployment to ensure the users are fully comfortable using the technology. • The incumbent will have strong knowledge in working with various AV technologies (Cisco, Crestron, etc.) • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. • Champions a high performance environment and contributes to an inclusive work environment. Education/Experience * 1-3 Years’ industry experience. * Has good knowledge of how audio/video technology in each meeting room works and can troubleshoot AV technology on the spot. Demonstrates technical proficiency gained through broad exposure to all aspects of AV Deployments. * Basic knowledge of Regulatory bodies (internal and external) and Vendor contracts * Ability to complete various Moves, Adds, Changes and Disconnects * Certifications, Courses are a plus * Familiarity with Cisco, Crestron, other AV Technologies * Working knowledge of Microsoft Office * Excellent communication skills * Time management skills are a must * Ability to manage vendors to ensure excellent quality of work Blue Mantis Canada is an equal opportunity employer and values diversity in its workforce. Blue Mantis encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team.

The technician will manage meeting room technology projects from design to deployment, including gathering requirements and managing vendor quotes. They are also responsible for providing user training and ensuring the effective operation of AV systems.

Candidates must have 1-3 years of industry experience with proficiency in AV technologies like Cisco and Crestron. Strong project management, communication, and troubleshooting skills are essential for this role.

• Time managementPreferred
• Microsoft OfficePreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• AV technology
• Cisco
• Crestron
• Project management
• Vendor management
• Technical troubleshooting
• Requirement gathering
• Design documentation
• User training
• Microsoft Office
• Communication skills
• Time management
• RFP management
• Sales Principles
• Crestron (A/V Systems)
• Audio-Visual Technology
• Workplace Inclusivity
• Vendor Contracts
• Digital Transformation
• Automation
• Customer Service
• Communication
• Procurement
• Information Technology Consulting
• Consulting
• Cyber Security
• Software Design Documents
• Innovation
• IT Service Management
• Managed Services
• Operations
• Request For Proposal
• Risk Appetite
• Time Management
• Timelines
• Troubleshooting (Problem Solving)
• Vendor Management
• ServiceNow

• Technology
• Customer Service & Support
• Consulting
• Support Technician
• Audio / Visual Technician
• Broadcasting and Audio-visual Technicians
• Audio and Video Technicians

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week