QCC IT Technician

Job summary

The technician is responsible for configuring hardware and software for daily orders while adhering to client-specific requirements and quality standards. They must also maintain accurate documentation, perform quality checks, and escalate technical issues to management as needed.

Job details

Job purpose This is an Onsite technical position for a 3 month contract with in the Build/Configuration center, which has contracted Service Level Agreements (“SLAs”), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager – Build / Configuration Centre. Duties and responsibilities Configuration of day-to-day orders on the build/configuration team to which they are assigned and customizing the hardware and software requirements while adhering to Coreio and client expectations provided in the special instructions by order desk staff. General functions include: * Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff. * Ensuring orders are prepared and shipped in accordance with the clients special instructions * Timely escalation to the manager of any technical or process related issues. * Adherence to Coreio quality system standards and process * Proper maintenance and use of client documentation and QA check sheets. * Proper use of D2001, timely order activation, and updating QA notes. * Compliance to Coreio standards regarding telephony, Email, dress code and overall work ethic. Qualifications * The ability to perform under pressure while maintaining client standards. * Ability to communicate effectively with co-workers and management. * Micro computer hardware configuration / testing * Good communication and the ability to follow technical documentation while applying technical problem solving skills. * Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training. * Computer hardware experience. * Working knowledge of Microsoft products. * Ability to learn new technical procedures and adhere to exact direction / quality verification. * Ability to work and manage in a fast-paced environment. Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

What you’ll do

The technician is responsible for configuring hardware and software for daily orders while adhering to client-specific requirements and quality standards. They must also maintain accurate documentation, perform quality checks, and escalate technical issues to management as needed.

Requirements

Candidates must have experience with computer hardware configuration and testing along with a working knowledge of Microsoft products. The role requires the ability to follow technical documentation, work in a fast-paced environment, and maintain high quality standards.

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hardware configuration
• Hardware testing
• Technical documentation
• Problem solving
• Microsoft products
• Quality assurance
• Communication
• Teamwork
• Time management
• Technical troubleshooting
• Technical Procedure Compliance
• Strong Work Ethic
• Quality Management Systems
• Management
• Computer Hardware
• Problem Solving
• Safety Assurance
• Service-Level Agreement
• Technical Documentation

Job areas

• Technology
• Customer Service & Support
• Manufacturing
• IT Technician
• Configuration Analyst / Specialist
• Systems Analysts
• Computer Systems Analysts