Operations Manager, Engineering Services

Job summary

Own client relationships and account growth from initial contact through project delivery, while managing proposals, scheduling, contracts, invoicing, and resources across active projects. Track project-level margins and profitability, develop growth plans, analyze proposal outcomes, and build referral relationships with firms in the construction industry.

Job details

About the Opportunity Our client is a growing, integrated engineering and technical services company serving the Construction Industry across Western Canada. As the business scales, they're looking for a business-minded operator to own client relationships, growth strategy, and the project economics behind a talented technical practice. This is a role for someone energized by client relationships, account management, and the numbers behind how a project makes money, not by the technical work itself. You'll work alongside a team of technical experts, but the client, the funnel, and the P&L are yours to run. Responsibilities Own the client relationship end to end, from first conversation through project delivery to the next opportunity Manage the client services funnel: farming existing accounts for repeat and expanded work, hands-on account management, and long-term customer success Lead the business operations side of project delivery: Support engineering in creating proposals; Oversee scheduling and client coordination; Manage contracts and invoicing across active projects; Coordinate resourcing across concurrent projects to keep delivery on track Track project-level profitability, watching billing rates and margin project by project Build and execute a growth plan with clear targets across one-, three-, and five-year horizons Track proposal win/loss data and use it to sharpen how the team pursues and wins new work Build lasting relationships with architecture, development, and general contracting firms whose projects already require these services, so this becomes their natural first call rather than a competitor's Coordinate with related technical service lines to bring integrated offerings to shared clients Requirements A background in engineering, architecture, construction project management, or technical services operations. An engineering degree is a strong asset A track record of owning client accounts end to end, not just servicing what lands on your desk A genuine appetite for account management and customer success. You should enjoy managing relationships as much as managing project economics Comfort with project-level financial tracking: billing rates, margin, and profitability, even if you've never owned a departmental budget Experience from construction, general contracting, environmental or materials testing services, or a related technical field is a strong fit Based in, or willing to relocate to, the Lower Mainland What Success Looks Like Healthy project-level margins across every account, a growing book of client relationships through both farming and new business, and a client base that sees you, not the technical team, as their first call.

What you’ll do

Own client relationships and account growth from initial contact through project delivery, while managing proposals, scheduling, contracts, invoicing, and resources across active projects. Track project-level margins and profitability, develop growth plans, analyze proposal outcomes, and build referral relationships with firms in the construction industry.

Requirements

Candidates should have a background in engineering, architecture, construction project management, or technical services operations; an engineering degree is a strong asset. They should have experience owning client accounts, an interest in account management and customer success, and comfort tracking project billing rates, margins, and profitability; construction or related technical services experience and availability to work in the Lower Mainland are strong fits.

Listed skills

• Account Management · Preferred
• scheduling · Preferred
• Client Relationship Management · Preferred
• invoicing · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Account Management
• Customer Success
• Business Operations
• Project Delivery
• Proposal Development
• Scheduling
• Contract Management
• Invoicing
• Resource Coordination
• Project Profitability
• Financial Tracking
• Growth Strategy
• Business Development
• Win/Loss Analysis
• Cross-Selling

Job areas

• Management & Leadership
• Engineering
• Construction
• Sales
• Finance & Accounting

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