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- Employment type
- Full-time
- Posting language
- English
Job summary
Lead hotel operations and inspire associates to deliver customer-focused service and a consistently high-quality guest experience. Oversee quality assurance and product and service delivery while meeting the hotel's profitability goals.
Job details
Additional Information Job Number26134173 Job CategoryProperty Leadership Location90 Biscayne Crescent, 0, Brampton ON L6W 4S1, Canada VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $95,000 CAD Additional Information: This hotel is owned and operated by an independent franchisee, Crown Group of Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals. Qualifications Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. Written communication skills to be concise, well organized, complete, and clear. Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead. Ability to work effectively under time constraints and deadlines. Ability to travel to various sites on and off hotel property and continuously perform essential job functions. Dental, health, life and long term disability insurance, vision care, parking and 20% of the annual salary bonus based on performance and goals achievement. This company is an equal opportunity employer. frnch1
What you’ll do
Lead hotel operations and inspire associates to deliver customer-focused service and a consistently high-quality guest experience. Oversee quality assurance and product and service delivery while meeting the hotel's profitability goals.
Requirements
Requires knowledge of hotel operations, including marketing, safety, labor relations, business planning, maintenance, budgeting, quality assurance, hospitality law, and long-range planning. Candidates should demonstrate leadership, communication, organization, teamwork, flexibility, and the ability to work under deadlines and perform the physical and travel requirements of the role.
Benefits
- Dental Insurance
- Health Insurance
- Life Insurance
- Long-Term Disability Insurance
- Vision Care
- Parking
- Performance Bonus
Listed skills
- Leadership · Preferred
- Staff Development · Preferred
- Quality assurance · Preferred
- Prioritization · Preferred
- Organization · Preferred
- written communication · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Hotel Operations
- Customer Satisfaction
- Leadership
- Staff Development
- Marketing Planning
- Security and Safety
- Personnel and Labor Relations
- Business Planning
- Budget Forecasting
- Quality Assurance
- Hospitality Law
- Long-Range Planning
- Prioritization
- Organization
- Delegation
- Written Communication
Job areas
- Hospitality
- Management & Leadership
- Customer Service & Support