Commercial Account Assistant

Cambridge, ON
Hybrid
Posted Oct 12, 2026
1 position

$39,200–$55,400 / year

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

The Commercial Account Assistant provides administrative support for new and renewal accounts by working closely with Service Consultants. Responsibilities include managing policy changes, updating documentation in the Broker Management System, and ensuring timely customer service.

Job details

Cowan Insurance Group is looking for a Commercial Account Assistant to join our Small Business Solutions (SBS) Team! The successful candidate will provide administrative support on new and renewal accounts in partnership with Service Consultants to ensure client retention and timely customer service. You love the idea of working in a dynamic and fast paced environment! You are a people person who enjoys building long-lasting relationships with insurance carriers, industry leaders and your colleagues. You are detail-oriented with strong problem-solving skills that will enable you to put together solid solutions for our clients. What you will do: * Work closely with Service Consultants and Small Business Sales Consultants to provide support on policy changes, renewals, new business, proposals, follow ups, binders, slips, finance contracts and scanning documents * Ensure special attention is paid to timelines on preparation of liability slips, memorandums of insurance, certificates of insurance * Support and update documentation in the Broker Management System (EPIC) * Manage and respond to emails from Commercial Account Assistant inbox/queue * Prioritize work received from (and other duties as assigned) by Team Leader or Manager What you will bring: * RIBO license or ability to obtain * High school diploma or equivalent; post-secondary education is an asset * Customer-centric, friendly and professional at all times * Exceptional organization skills with an ability to prioritize tasks and manage time effectively * Excellent communication skills, both verbal and written * Excellent computer skills and knowledge of MS Office products * Professional, responsive, and a positive work attitude is essential * Strong problem identification and problem resolution skills * Previous experience with Epic would be an asset * CIP, CAIB, CRM (or working towards designation) would be an asset Who we are: Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement. Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027! What sets us apart? Be in good company Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive. Challenge your thinking You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it. Grow together We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen. Benefits and perks * Competitive salary * Participate in our comprehensive benefits plan on day one — no waiting period * Company-matched Retirement Savings Plan * Company-paid training and development courses * Community involvement * Hybrid working environment Are you interested? Please Apply! This is a new position. Artificial Intelligence (AI): Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made. This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks. While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. The expected base salary range for this role is $39,200 to $55,400. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity. We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation. #LI-Hybrid

What you’ll do

Requirements

Candidates should possess a high school diploma or equivalent and a RIBO license or the ability to obtain one. Strong organizational, communication, and computer skills are required, along with a professional and customer-centric attitude.