Residential Property Administrator – London

Job summary

Serve as a key contact for residents and coordinate move-ins, move-outs, inspections, lease administration, parking, rent follow-up, and resident communications. Maintain accurate records in property management systems, address property concerns, and support the General Manager with daily operations and resident initiatives.

Job details

We are looking for an experienced Residential Property Administrator to join our growing team in London, Ontario. This role will support the day-to-day operations of a luxury student residential building while helping us deliver an exceptional experience for our residents. This is an opportunity for someone who is highly organized, service-focused and takes ownership and accountability for getting things done. What You'll Do Act as a key point of contact for residents, responding to questions and requests in a timely and professional manner. Coordinate resident move-ins and move-outs, inspections, elevator bookings and required documentation. Support lease administration, renewals, assignments and subleases. Maintain accurate resident files, lease documentation and records. Assist with rent collection, arrears follow-up and resident notices. Manage parking assignments, agreements and resident parking requests. Conduct regular property inspections and follow up on maintenance, cleanliness and safety concerns. Prepare resident communications and building notices. Maintain accurate information in Yardi, Yuhu and other property management systems. Support the General Manager with day-to-day property operations and resident initiatives. What We're Looking For 3+ years of experience in residential property management, property administration or a similar role. Strong customer service and relationship-building skills. Excellent organization and attention to detail. Ability to manage multiple priorities and follow through independently. Strong communication and problem-solving skills. Experience with Yardi, Yuhu or similar property management software is an asset. Knowledge of Ontario's Residential Tenancies Act is an asset. Intermediate Microsoft Office skills, including Outlook, Word and Excel. Valid driver's licence and access to a vehicle. Flexibility to support occasional after-hours property needs. This posting represents an active vacancy within our organization. We are an equal opportunity employer for all qualified individuals. Our anticipated compensation range for this role is $45,000–$55,000 CAD per year, with the final salary determined based on the successful candidate’s experience and qualifications. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers. Should you be contacted for an interview, please advise if accommodation is required. Please note that due to the number of applicants only those who will be considered for an interview will be contacted. Please note that we may utilize AI tools as part of our recruitment process.

What you’ll do

Serve as a key contact for residents and coordinate move-ins, move-outs, inspections, lease administration, parking, rent follow-up, and resident communications. Maintain accurate records in property management systems, address property concerns, and support the General Manager with daily operations and resident initiatives.

Requirements

Requires at least three years of experience in residential property management, property administration, or a similar role, along with strong customer service, organizational, communication, and problem-solving skills. Intermediate Microsoft Office skills and a valid driver's licence with access to a vehicle are required; property management software experience and knowledge of Ontario's Residential Tenancies Act are assets.

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Resident Relations
• Organization
• Attention To Detail
• Multitasking
• Independent Follow-Through
• Communication
• Problem-Solving
• Lease Administration
• Rent Collection
• Property Inspections
• Property Management Software
• Microsoft Office
• Knowledge Of Ontario's Residential Tenancies Act
• Recordkeeping
• Move-In And Move-Out Coordination

Job areas

• Administrative
• Customer Service & Support
• Management & Leadership

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