Shop Manager

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities in the BC Interior. Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence. As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for. Why work at Craftsman Collision? * Earn up to $150,000 per year (base salary + monthly/annual bonuses) * Up to $10,000 signing bonus or relocation assistance amount (within Canada) * Comprehensive benefits package * Company provided vehicle and $250 gas allowance per month * Modern facilities with state of the art equipment and tools * Opportunities for professional growth and I-CAR training * Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way WHAT YOU’LL DO * Lead daily shop operations to ensure efficiency, quality, and profitability. * Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators. * Champion a culture of safety, continuous improvement, and customer care. * Manage shop financials, KPIs, payroll, and vendor relationships. * Promote Craftsman Collision in the community and support business development initiatives. * Ensure compliance with all regulatory standards, company policies, and procedures. WHAT WE’RE LOOKING FOR * 5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required). * Post-secondary education in a related field is an asset. * Strong understanding of shop operations, budgeting, and performance management. * Excellent leadership, communication, and problem-solving skills. * Knowledge of estimating software (Mitchell, Audatex, ALLDATA) and familiarity with ADAS/vehicle calibration systems considered an asset. * Valid Class 5 driver’s license with a clean abstract. * Legally entitled to work in Canada.

Lead daily shop operations to ensure efficiency, quality, and profitability while managing financials and KPIs. Provide coaching and support to a diverse team of technicians and estimators to deliver an exceptional customer experience.

Requires over 5 years of progressive experience in automotive or collision repair with a strong background in leadership and customer service. A valid Class 5 driver's license and legal entitlement to work in Canada are mandatory.

• Signing Bonus • Relocation Assistance • Comprehensive Benefits Package • Company Provided Vehicle • Gas Allowance • Professional Growth Opportunities • I-CAR Training

Identified from the job description. Confirm important requirements above.

• Operational Excellence
• Team Leadership
• Financial Management
• KPI Management
• Customer Experience
• Budgeting
• Performance Management
• Problem Solving
• Collision Repair Management
• Vendor Relationships

Minimum education

Trade certificate

Minimum experience

5+ years