Parts Counter Specialist

Job summary

Provide inside sales and customer service for heavy-duty truck parts through phone, email, and in-person interactions, while developing customer relationships and maintaining product knowledge. Identify customer needs, assist with warranties, obtain sales orders, generate warehouse order tickets, and process orders for the outside sales team.

Job details

Crane Carrier (Canada) Limited is seeking a Parts Specialist for Heavy Duty Aftermarket Truck Parts. This position is responsible for performing sales activities inside the store by providing customer service and developing sales relationships with customers over the phone, via email, and in-person. Benefits For Parts Specialist Competitive Pay Group Health, Dental and Vision Coverage Paid Vacation and Statutory Holidays Group Retirement Savings Plan Virtual Health Services Employee Assistance Program Company culture grounded in customer service and values its people Parts Specialist Responsibilities Includes Maintain inside sales skills and product knowledge for all Crane Carrier (Canada) Limited parts and services Obtain sales orders for heavy-duty truck parts Determine customers need for truck parts Assist customers with parts warranties Generate order tickets to the warehouse Process orders for outside sales team Successful Parts Specialist Candidates Will Have 1-2 years' experience in heavy-duty truck parts Passion for customer service Desire to work in a team environment Strong Communication (verbal & written) Excellent organization and time management Valid driver's license with good driving record Ability to lift up to 50+ lbs Crane Carrier (Canada) Limited offers a stimulating workplace based on open collaboration, personal development, and future opportunity. Our continued success thrives on the attraction and retention of spirited people who share our passion for service. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties. The work is active The associate will lift heavy duty truck parts that might be in excess of 50 lbs The associate will be required to stand for long periods of time The associate will also have to do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, and lifting Work Environment The work environment characteristics described here are representative of those an associate encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties. While performing the primary duties of the job, the associate is regularly exposed to a retail store and warehouse environment.

What you’ll do

Provide inside sales and customer service for heavy-duty truck parts through phone, email, and in-person interactions, while developing customer relationships and maintaining product knowledge. Identify customer needs, assist with warranties, obtain sales orders, generate warehouse order tickets, and process orders for the outside sales team.

Requirements

Candidates should have 1–2 years of heavy-duty truck parts experience, a passion for customer service, and the ability to work collaboratively. Strong verbal and written communication, organization, time management, a valid driver's license with a good driving record, and the ability to lift more than 50 pounds are required.

Benefits

• Competitive Pay
• Group Health Coverage
• Dental Coverage
• Vision Coverage
• Paid Vacation
• Statutory Holidays
• Group Retirement Savings Plan
• Virtual Health Services
• Employee Assistance Program

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• written communication · Preferred
• Organization · Preferred
• Time management · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inside Sales
• Heavy-Duty Truck Parts Knowledge
• Product Knowledge
• Sales Relationship Development
• Verbal Communication
• Written Communication
• Organization
• Time Management
• Teamwork
• Order Processing
• Warranty Assistance
• Valid Driver's License
• Ability to Lift Heavy Parts

Job areas

• Sales
• Customer Service & Support
• Retail
• Transportation
• Logistics

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