Auto Claims Adjuster

Job summary

The Auto Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving commercial and personal lines claims. They will work independently while collaborating with clients, insureds, and field adjusters to provide exceptional service.

Job details

Crawford & Company is seeking a highly motivated Auto Claims Adjuster to join our growing team remotely across Canada. In this role, you will be responsible for investigating, evaluating, negotiating, and resolving commercial and personal lines claims through telephone and written correspondence. You will work independently within delegated authority while collaborating with clients, insureds, and field adjusters to deliver exceptional claims service. Responsibilities Investigate, gather, and analyze claim information to determine coverage, liability, and damages. Evaluate commercial and personal lines property and automobile physical damage claims. Negotiate and settle claims within assigned authority limits. Coordinate and direct field adjusters when on-site investigations are required. Maintain accurate claim documentation, reserves, activities, and transaction records. Prepare clear and professional reports, recommendations, and correspondence. Ensure timely and accurate billing, time management, and expense reporting. Deliver a high level of customer service while maintaining compliance with company standards and industry regulations. Qualifications Minimum of 3 to 4 years of experience handling Auto Physical Damage (PD) claims. Strong knowledge of both commercial and personal insurance lines. Alberta Adjuster's License or the ability to obtain one is required. Post-secondary education in an insurance-related field. Currently pursuing or willing to pursue a full independent adjusting license and Chartered Insurance Professional (CIP) designation. Proven ability to conduct telephone investigations, assess coverage, determine liability, negotiate settlements, and resolve first- and third-party claims. Strong organizational skills with experience maintaining accurate claim files, reserve records, and documentation. Excellent communication, negotiation, and customer service skills. Professional telephone etiquette and the ability to build rapport with clients and claimants. Self-motivated team player with a commitment to quality, accuracy, and service excellence. #LI-CD1 Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

What you’ll do

The Auto Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving commercial and personal lines claims. They will work independently while collaborating with clients, insureds, and field adjusters to provide exceptional service.

Requirements

Candidates must have 3 to 4 years of experience in Auto Physical Damage claims and possess or be able to obtain an Alberta Adjuster's License. A post-secondary education in an insurance-related field is required, along with strong communication and organizational skills.

Benefits

• Performance-based incentives • Health and wellness programs • Training and career development programs • Sustainability programs

Listed skills

• Customer service · Preferred
• Negotiation · Preferred
• Reporting · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Auto physical damage claims
• Commercial insurance
• Personal insurance
• Claims investigation
• Liability assessment
• Negotiation
• Settlement resolution
• File management
• Customer service
• Telephone etiquette
• Communication skills
• Organizational skills
• Reporting
• Coverage analysis
• Continuous Development
• Organizational Skills
• Claims Investigations
• Adjuster License
• Self-Motivation
• Management
• Customer Service
• Textiles
• Communication
• Delegated Authority
• File Management
• Telephone Skills
• Risk Analysis

Job areas

• Finance & Accounting
• Customer Service & Support
• Consulting
• Auto Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators