Multi-Lines Claims Adjuster

Job summary

The Multi-Lines Claims Adjuster will investigate losses, assess coverage, and negotiate settlements for property and casualty claims. They will work independently in the field while maintaining high standards of customer service and professionalism.

Job details

We're looking for a Multi-Lines Claims Adjuster to join our team in Moncton, New Brunswick. In this role, you'll help policyholders navigate property and casualty claims with fairness, empathy, and professionalism. You'll investigate losses, assess coverage, determine claim value, and negotiate settlements, all while delivering exceptional customer service. This role offers the opportunity to work independently in the field, build meaningful relationships with clients, and make a direct impact on people's lives. You'll enjoy the flexibility of a hybrid work environment, combining field investigations with the convenience of working from home when not attending loss sites. Responsibilities Investigate, evaluate, and adjust multi-line insurance claims in accordance with policy coverage, industry standards, and company guidelines. Review, analyze, and interpret expert reports to support claim assessments and resolution strategies. Select, engage, and provide direction to independent experts, contractors, and other service providers as required. Maintain accurate claim files, documentation, and expense records in a timely manner. Collaborate with management to build and maintain strong client relationships through responsive and professional service. Develop and maintain effective working relationships with key stakeholders across the insurance industry, including brokers, risk managers, legal counsel, regulators, and external partners. Qualifications Minimum of 1 to 5 years functional and technical experience in an insurance environment Independent adjusting license or working towards CIP designation Knowledge and experience in property and casualty claims is preferred Bilingual proficiency in French and English is an asset. Experience in road adjusting including the investigation and detailed reporting of claims Post Secondary education in an insurance related field considered an asset Working knowledge of Xactimate and Xactanalysis an asset Excellent verbal and written communication skills Ability to manage multiple priorities Ability to work independently Must be a team player with outstanding customer service skills Willingness to work in a dynamic environment with opportunity for career growth #LI-JD2 Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

What you’ll do

The Multi-Lines Claims Adjuster will investigate losses, assess coverage, and negotiate settlements for property and casualty claims. They will work independently in the field while maintaining high standards of customer service and professionalism.

Requirements

Candidates should have 1 to 5 years of experience in an insurance environment and possess or be working towards an independent adjusting license or CIP designation. Proficiency in property and casualty claims, along with experience in road adjusting and reporting, is preferred.

Benefits

• Pay and incentive plans • Benefit programs • Training programs • Sustainability programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims adjusting
• Property and casualty claims
• Investigation
• Coverage assessment
• Claim valuation
• Negotiation
• Customer service
• Field investigation
• Xactimate
• Xactanalysis
• Communication skills
• Time management
• Teamwork
• Empathy
• Continuous Development
• Professionalism
• Customer Service
• Textiles

Job areas

• Finance & Accounting
• Customer Service & Support
• Consulting
• Multi-Line Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators