Delivery Manager

Job summary

Coordinate client stakeholders and agency delivery teams, triage content requests, manage capacity and governance, and oversee delivery priorities and status reporting. Maintain source materials and delivery playbooks, lead governance forums, apply lessons learned, and support content optimization and team onboarding.

Job details

Our consulting services client is looking for an Integrated Delivery Manager to join their team. This will be for 12+ months to fte, remote. You must live Ontario (but this role is remote). You will be acting as the central orchestration point between client stakeholders and agency delivery teams. This role ensures alignment across capacity, governance, and delivery priorities. Key Responsibilities Receive, evaluate, and triage incoming derivative content requests through the established briefing intake process, validating against Mosaic usage guidelines and approved channels and markets. Facilitate and attend weekly pipeline touchpoints to align stakeholders on priorities, content needs, and delivery status; author and distribute written contact reports documenting agreed actions and decisions. Scope incoming work against fixed capacity and pre-determined effort ranges by channel; route over-capacity or out-of-scope items through appropriate governance and change control processes. Secure and manage approved source materials, including claims, brand guidelines, templates, and assets from content owners and Agencies of Record. Lead governance cadences, including status reviews, business reviews, risk assessments, and decision and escalation forums, and maintain thorough documentation of outcomes; consolidate accurate and timely reporting of program/project status to senior management. Capture and apply lessons learned; maintain and update delivery playbooks; share cross-market best practices; and support onboarding and training of new Mosaic personnel to the operating model. Incorporate design and editorial feedback into brand guideline documentation to ensure continuous improvement and alignment; support a data-driven approach to content optimization and recommend solutions to enhance content performance KPIs. Experience needed: 1-3 years of experience in marketing, project management, or delivery operations, preferably within pharma or life sciences. Agency or consulting background with demonstrated client-facing account management experience. Experience managing end-to-end content production or delivery workflows in a multi-channel environment. Requirements: Experience in the Pharma/Healthcare industry within a marketing, delivery, or content production function. Familiarity with marketing platforms such as AEM, SFMC, OCE, or Veeva Vault. Awareness of brand guidelines, regulatory compliance requirements, and content governance in a pharma or highly regulated marketing environment.

What you’ll do

Coordinate client stakeholders and agency delivery teams, triage content requests, manage capacity and governance, and oversee delivery priorities and status reporting. Maintain source materials and delivery playbooks, lead governance forums, apply lessons learned, and support content optimization and team onboarding.

Requirements

Requires 1–3 years of experience in marketing, project management, or delivery operations, preferably in pharma or life sciences, along with agency or consulting experience and client-facing account management. Candidates should have experience managing multi-channel content workflows, familiarity with platforms such as AEM, SFMC, OCE, or Veeva Vault, and awareness of regulated marketing requirements and content governance.

Listed skills

• Project management · Preferred
• Stakeholder Management · Preferred
• Regulatory Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Delivery Management
• Project Management
• Marketing Operations
• Client-Facing Account Management
• Content Production
• Content Workflow Management
• Capacity Planning
• Stakeholder Management
• Governance
• Change Control
• Risk Assessment
• Status Reporting
• Regulatory Compliance
• Brand Guidelines
• Content Optimization
• Cross-Market Collaboration

Job areas

• Management & Leadership
• Marketing
• Consulting
• Healthcare

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