Hybrid · Vaughan
Provide senior-level support to the Customer Care team by handling complex customer issues and escalations. Assist management with new hire training, process implementation, and daily call queue operations.
On-site · Vaughan
Oversee and resolve complex customer escalations related to sub-metering and utility billing to ensure high satisfaction and accuracy. Lead root cause analysis and implement process improvements to reduce recurring systemic issues.
Hybrid · Vaughan
The role involves managing call centre functions, including responding to customer inquiries and collecting past due accounts. The representative is responsible for processing service orders, resolving disputes, and maintaining high customer satisfaction levels.
On-site · Vaughan
The Client Manager oversees a building portfolio by managing end-to-end relationships with B2B clients and acting as the primary contact for billing and product inquiries. They collaborate with internal teams and stakeholders to resolve disputes and improve business processes.
