IT Support Engineer | $55/hr Remote

Position: IT Support Specialist Type: Contract Compensation: $30 - $55/hour Location: Remote Commitment: 10-40 hrs/week Role Responsibilities Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments. Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM). Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents. Support non-technical users with clear, empathetic communication and step-by-step technical guidance. Contribute detailed, scenario-based examples and process documentation reflecting best practices in IT support. Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback. Requirements Have strong relevant experience in the domain providing Tier 2/3 IT support. Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis. Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms. Strong written and verbal communication skills, with a focus on supporting non-technical end users. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous. Application Process Easy Apply on LinkedIn Check email for next steps Participate in resume evaluation & interview stage

Diagnose and resolve hardware, software, and networking issues across multiple operating systems. Document incidents in ITSM systems and provide technical guidance to non-technical users.

Requires strong experience in Tier 2/3 IT support and proficiency in root cause analysis and technical documentation. Certifications like CompTIA A+, Network+, or ITIL Foundation are considered advantageous.

• Technical DocumentationPreferred
• DNSPreferred
• Root Cause AnalysisPreferred
• WindowsPreferred
• TCP/IPPreferred
• VPNPreferred
• LinuxPreferred

Identified from the job description. Confirm important requirements above.

• Hardware Troubleshooting
• Software Troubleshooting
• Windows
• Mac
• Linux
• TCP/IP
• DNS
• VPN
• ITSM
• Root Cause Analysis
• Technical Documentation
• Tier 2/3 Support

• Technology
• Customer Service & Support
• Consulting

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available