Readiness Services Consultant (Remote, CAN)

Job summary

Manage and grow strategic relationships with retainer customers by providing technical advisory and strategic planning to maximize their security investment. Coordinate with internal sales and delivery teams to ensure service alignment and contribute to program enhancement initiatives.

Job details

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction. What You’ll Do: Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities Execute timely account reviews, follow-up documentation, and service scoping Develop and maintain customer success plans with clear next steps Contribute to program enhancement initiatives and best practices development Support team pipeline growth through strategic account expansion What You’ll Need: Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting Proven track record of managing senior-level relationships in technical environments Strong project coordination capabilities with emphasis on customer service Excellence in both written and verbal communication Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail Clear competency in managing multiple customer relationships simultaneously An understanding of cybersecurity concepts and incident response considerations Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. Bonus Points: Strong business acumen and problem-solving skills Track record of implementing program improvements Knowledge of security frameworks and compliance requirements Previous experience in incident response or security consulting Experience with service delivery optimization and process improvement What This Role Will Offer You: Platform to work with industry-leading security professionals and technologies Variety of learning and growth opportunities Chance to build and maintain strategic customer relationships Opportunity to drive cybersecurity preparedness for leading organizations in the context of an evolving threat landscape Scope to contribute to the growth and evolution of CrowdStrike's Services business and beyond #LI-DL1 #LI-Remote Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $90,000 - $135,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.

What you’ll do

Manage and grow strategic relationships with retainer customers by providing technical advisory and strategic planning to maximize their security investment. Coordinate with internal sales and delivery teams to ensure service alignment and contribute to program enhancement initiatives.

Requirements

Requires experience in cybersecurity services, incident response, and advisory consulting with a proven track record of managing senior-level relationships. Strong project coordination, communication skills, and the ability to leverage AI technologies for workflow optimization are essential.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays
• Paid parental and adoption leaves
• Professional development opportunities
• Employee networks
• Geographic neighborhood groups
• Volunteer opportunities

Listed skills

• Project Coordination · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cybersecurity
• Incident response management
• Customer success
• Advisory consulting
• Account management
• Project coordination
• Strategic planning
• Relationship management
• Technical advisory
• Service scoping
• AI technologies
• Business acumen
• Problem-solving
• Security frameworks
• Compliance requirements
• Process improvement
• Responsible AI
• Customer Success Management
• Security Consulting
• Relationship Management
• Incident Response Management
• Complex Problem Solving
• Workflow Management
• Account Management
• Business Acumen
• Management
• Strategic Planning
• Decision Making
• Customer Service
• Program Optimization
• Consulting
• Cyber Security
• Disabilities
• Incident Response
• Equities
• Sales
• Leadership
• Innovation
• Problem Solving
• Project Coordination
• Service Delivery Improvement
• Strategic Partnership
• Verbal Communication Skills
• Process Improvement
• Balancing (Ledger/Billing)
• Detail Oriented

Job areas

• Security & Safety
• Consulting
• Customer Service & Support
• Technology
• Software
• Business Services Consultant
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

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