Forklift Mechanic

Job summary

Field Service Technicians are responsible for traveling to customer sites to troubleshoot, service, and repair lift trucks and related equipment. They must also manage repair quotes, parts ordering, and complete all necessary service documentation.

Job details

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training. Ideally you are an automotive, heavy equipment, truck and coach, or power lift truck technician, or are enrolled in a motive power program. Candidates with similar mechanical experience are also considered for this role. You are a results-orientated self-starter and team player, with strong communication and customer service skills. Perks and Benefits * Competitive compensation, no flat rate * Yearly tool allowance * Tuition reimbursement for any program or course of your choice * Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more * Pension plan * Boot allowance * A provided service van with gas, insurance, and repair expenses covered * Company provided cellphone * Opportunities for advancement and ongoing professional development * State-of-the-art training facilities The Role Reporting to the Field Service Manager, Field Service Technicians are responsible for driving to customer locations and troubleshooting, servicing, and repairing both Crown and competitors' lift trucks and other equipment. * Discuss with customer and review recommended repairs. Estimate or quote repair costs. Place parts orders and complete necessary paperwork * Perform safety and operational tests * Perform pre-delivery inspections, lay down trucks, and install trucks as needed * Communicate customer satisfaction information and leads to the appropriate personnel * Complete all training as required * Perform other duties as assigned Physical Requirements * Able to safely operate lift trucks and vehicles/service vans * Able to sit, stand, walk, bend/stoop/twist, squat, reach below knee level, grip/grasp, work with arm outstretched, and work above chest level * Able to lift/carry/push/pull up to 50 lbs. * Able to occasionally lift/carry/push/pull up to 100 lbs, reach above shoulder level, climb stairs, climb ladders, torque, use vibratory tools, and pinch grip Education and Qualifications * High school diploma * Valid driver’s license * Industry related training and/or one to two years of prior experience (preferred) * Able to read and understand hydraulic and electrical schematics * Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder, and various types of testing equipment * Able to read and understand service manuals and microfiche, plan and follow-through * Good organizational, customer service, communication and interpersonal skills required Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment. At Crown Lift Trucks, we believe in fairness and transparency. While most of our hiring decisions are made by people, we may use technology, including AI-based tools, to assist with parts of the process such as screening or assessments. If this happens, it is always supported by human review. We welcome applicants with diverse backgrounds and do not require Canadian work experience for this role. This job posting is for an existing vacancy (not for a future candidate pool). We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation. #HP

What you’ll do

Field Service Technicians are responsible for traveling to customer sites to troubleshoot, service, and repair lift trucks and related equipment. They must also manage repair quotes, parts ordering, and complete all necessary service documentation.

Requirements

Candidates should have a high school diploma and a valid driver's license, with one to two years of mechanical experience preferred. Proficiency in reading hydraulic and electrical schematics and familiarity with various testing tools is required.

Benefits

• Competitive compensation • Yearly tool allowance • Tuition reimbursement • Medical insurance • Dental insurance • Vision insurance • Long term disability • Short term disability • Life insurance • Pension plan • Boot allowance • Service van • Company provided cellphone • Professional development

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Preventive Maintenance · Preferred
• Communication · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Hydraulic schematics
• Electrical schematics
• Mechanical repair
• Customer service
• Communication
• Safety testing
• Operational testing
• Preventive maintenance
• Welding
• Tool operation
• Technical documentation
• Troubleshooting (Problem Solving)
• Leadership
• Talent Management
• Interpersonal Communications
• Customer Service
• Self-Starter
• Torque (Physics)
• Valid Driver's License
• Hand Tools
• Pneumatic Tools
• Lifting Ability
• Microform
• Follow Through
• Forklift Truck
• Material Handling
• Field Service Management
• Arc Welding

Job areas

• Trades
• Logistics
• Manufacturing
• Customer Service & Support
• Forklift Mechanic
• Heavy Equipment Mechanic
• Agricultural and Industrial Machinery Mechanics and Repairers
• Mobile Heavy Equipment Mechanics, Except Engines