Bilingual HyperCare Consultant (French & English)

Job summary

Provide end-to-end managed IT support for a bilingual user base across Windows and Mac environments. Manage and administer Microsoft 365 services while assisting with deployment and migration projects.

Job details

About the role CrucialLogics seeking a French/English Bilingual HyperCare Consultant (Information Technology), for team, On-Site, Montreal Quebec, Canada Our company is currently in the process of expanding our managed services offerings. The user base is split between Windows and Mac operating systems and you will need familiarity with both. We actively encourage our employees to pursue new and applicable industry certifications and provide assistance and guidance to do so. CrucialLogics in an inclusive work environment and we place a strong focus on our largest asset, our employees. As a part of our team you will have a strong group of experienced IT professionals behind you to assist and guide you whenever needed. As you progress in your role you will be given the opportunity to get involved with various exciting deployment and migration projects related to the Microsoft stack and suite of services, expanding both your knowledge and experience level. What you'll do To be the first point of contact for a user base with varying levels of technical skill. Ensuring the best possible experience for users through efficient and personable communication. Supporting a mixed Windows and MacOS environment with a standard set of business-related peripherals to go along with them. Administration and upkeep of an Microsoft 365 environment. Provide end-to-end managed support for Office 365 applications, including Exchange Online, SharePoint Online, Teams, and OneDrive. Troubleshoot complex issues related to Office 365 and collaborate with other IT teams to resolve them in a timely manner. Assist clients with Office 365 migrations, integrations, and customizations to meet their business needs. Conduct regular reviews and audits of client Office 365 environments to ensure compliance with best practices and security policies. Deliver training and workshops to client staff to enhance their understanding and efficient use of Office 365 applications. Stay current with Office 365 updates, features, and best practices to provide authoritative advice and support. Collaborate with the sales team to identify opportunities for additional services and support contracts. Qualifications Language: French and English (full fluency is a requirement) Education: Information Technology / Computer Systems College Diploma or equivalent experience. Work Experience: 2-3 years of experience in a Support Analyst or End User Support role in an Information Technology related field. Supported technologies: Windows 10/11, Mac OS, Android, iOS, Microsoft 365, Office 365 suite of applications, Microsoft 365 administration, Entra ID, Azure and Intune administration, Windows Server 2012/2016/2019, Fortigate technologies, Various peripherals and accessories. Specific Skills: Communicate in French and English, electronically, over the phone and in person with users experiencing technical issues. Ability to communicate effectively with users of various levels of technical knowledge. Determine and document problems and resolutions within ticketing system. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified issues. Provide workstation, business systems, application, network and mobile device support to users. Set up equipment for employee use. Installation of hardware, operating systems, and appropriate software. Creation and setup of user accounts. Administration of Windows servers, administration of Azure VMs and Office 365 administration.

What you’ll do

Provide end-to-end managed IT support for a bilingual user base across Windows and Mac environments. Manage and administer Microsoft 365 services while assisting with deployment and migration projects.

Requirements

Requires 2-3 years of experience in an IT support role and full fluency in both French and English. Candidates must hold a college diploma in Information Technology or equivalent experience.

Benefits

• Professional development assistance
• Industry certification support
• Inclusive work environment

Listed skills

• French · Preferred
• English · Preferred
• Windows · Preferred
• Microsoft 365 · Preferred
• Microsoft Teams · Preferred
• OneDrive · Preferred
• Technical Support · Preferred
• Troubleshooting · Preferred
• Microsoft Azure · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French
• English
• Windows
• MacOS
• Microsoft 365
• Exchange Online
• SharePoint Online
• Microsoft Teams
• OneDrive
• Technical support
• Troubleshooting
• Hardware installation
• User account management
• Azure
• Intune
• Windows Server
• End-User Training And Support
• Workplace Inclusivity
• Office 365 Administration
• Technical Issues
• Office 365 Exchange Online
• Microsoft Windows 10
• Bilingual (French/English)
• Research
• Android (Operating System)
• Apple IOS
• Mac OS
• Auditing
• Microsoft Azure
• Multilingualism
• Business Systems
• Communication
• Information Technology
• Operating Systems
• Sales
• Issue Tracking
• Managed Services
• Windows Servers
• Peripheral Devices
• Security Policies
• Microsoft SharePoint
• Technical Communication
• Troubleshooting (Problem Solving)
• Microsoft Intune (Mobile Device Management Software)
• User Accounts

Job areas

• Technology
• Customer Service & Support
• Consulting
• Bilingual Sales Consultant
• Windows Administrator
• Systems Aministrators
• Network and Computer Systems Administrators