Member Services Supervisor

Benefits: Opportunity for advancement Training & development Bonus based on performance At Crunch, we believe in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. We are looking for driven, competitive, and results-oriented individuals who are ready to lead from the front and take ownership of performance. If you thrive in a fast-paced, target-driven environment and are ready to own weekend production, lead from the floor, and elevate your career in the business of fitness, this opportunity is for you. Position Overview: The Membership Services Supervisor plays a critical role in driving weekend sales production and ensuring seamless club operations. This is a performance-focused leadership position responsible for maintaining revenue momentum and supporting the team in achieving measurable results. MANDATORY SHIFTS: THURSDAY, FRIDAY, SATURDAY, SUNDAY, MONDAY + TUESDAYS/WEDNESDAYS OFF. Reporting directly to the General Manager, you are the leader on the floor when the GM is not onsite. You own production during your shifts — setting the pace, bringing the energy, reinforcing accountability, and ensuring members receive an exceptional Crunch experience. This opportunity is ideal for competitive, career-driven new or recent graduates who are ready to prove themselves in a performance-based leadership role. The position is Full Time and ideally a Thursday–Tuesday schedule, with Friday–Sunday required. Responsibilities: Sales & Revenue Leadership: Drive weekend lead generation, appointments, and membership sales Consistently achieve and exceed personal sales targets Support and challenge Member Services Representatives to meet daily and weekly goals Assist with closing sales and overcoming objections during peak periods Ensure timely follow-up on all leads and trial passes Track and report key weekend performance metrics to the General Manager Floor Leadership & Operational Excellence: Foster a welcoming, energetic, and inclusive environment for all members and guests Lead from the front through strong personal performance and professionalism Provide real-time coaching to elevate sales execution and member experience Support onboarding and development of new team members Maintain smooth club operations and uphold high standards of cleanliness and presentation Serve as the primary escalation lead when the General Manager is not onsite Address and resolve member concerns in alignment with company policies Reinforce adherence to all company policies, procedures, and operational standards Who You Are: New or recent graduate in business, fitness, health promotion, or a related field, ready to build a career in fitness leadership 1–2 years of customer service or sales experience with proven results Confident working in a performance-based environment with measurable targets Competitive, self-motivated, and energized by hitting goals Comfortable leading peers through influence and strong personal example Strong communicator with an ownership mentality and growth mindset Available to work weekends and lead during peak traffic periods A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members. CPR/AED certification required (can be obtained within 30 days of hire). Physical Requirements: Ability to lift or move up to 50 lbs Prolonged standing and walking required Our Core Values: Communication is Key - Clarity and transparency with our processes and expectations Leaders Grow Leaders - We empower, develop, and support each other through shared commitment All In, All The Time - We give 100% without hesitation Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community Are you ready to lead from the front, drive results, and accelerate your career in fitness leadership? Vacancy Status: This posting is for an existing vacancy. AI Use in Recruitment: As part of our recruitment process, we may use artificial intelligence (AI) supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are reviewed and made by human decision-makers at Crunch. AI tools do not independently determine candidate selection or employment outcomes. We are committed to fair, transparent, and non-discriminatory hiring practices and regularly review our processes to ensure they align with legal and ethical standards.

The Member Services Supervisor is responsible for driving weekend sales production and overseeing club operations in the absence of the General Manager. They provide real-time coaching to team members, ensure high standards of member experience, and maintain accountability for performance targets.

Candidates should be new or recent graduates with 1-2 years of customer service or sales experience and a strong competitive drive. A criminal background check is required, and the role mandates CPR/AED certification within 30 days of hire.

• Opportunity for advancement • Training and development • Performance-based bonus

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Sales leadership
• Team management
• Customer service
• Performance coaching
• Conflict resolution
• Lead generation
• Operational excellence
• Accountability
• Communication
• Fitness industry knowledge
• Problem solving
• Time management
• Relationship building
• Sales closing
• Metric tracking
• Overcoming Objections
• Business Metrics
• Membership Sales
• Automated External Defibrillator (AED) Certification
• Influencing Skills
• Energetic
• Influencing Without Authority
• Professionalism
• Growth Mindedness
• Lifting Ability
• Cardiopulmonary Resuscitation (CPR) Certification
• Ethical Standards And Conduct
• Self-Motivation
• Artificial Intelligence
• Cleanliness
• Customer Service
• Sales
• Leadership
• Health Promotion
• Lead Generation
• Citrix Virtual Apps
• Operational Excellence
• Operations
• Performance Metric
• Coaching
• Resume Screening
• Teamwork

• Sales
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Retail
• Member Services Supervisor
• Fitness Center Manager
• Sports, Recreation and Cultural Centre Managers
• Fitness and Wellness Coordinators
• Personal Service Managers, All Other

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week