Opens an external site
- Employment type
- Full-time
- Posting language
- English
Job summary
The role involves providing L2/L3 technical support for a 24/7 cryptocurrency trading platform, including incident management and user support. Responsibilities also include automating infrastructure alerts, managing release activities, and ensuring system stability through process optimization.
Job details
Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team. \n Responsibilities Primary responsibility includes but not limited to, User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. Required Skills 2+ years of production support experience preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must. Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities. Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities. Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred. Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner. Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain. Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines. Self-starter and able to quickly pickup new concepts, business areas and technologies. Open to shift work and weekend support. \n
What you’ll do
The role involves providing L2/L3 technical support for a 24/7 cryptocurrency trading platform, including incident management and user support. Responsibilities also include automating infrastructure alerts, managing release activities, and ensuring system stability through process optimization.
Requirements
Candidates must have at least 2 years of production support experience in the financial services industry with proficiency in Linux, SQL, and scripting. Strong knowledge of FIX protocols, APIs, and monitoring tools is required, along with the ability to work in high-pressure environments.
Listed skills
- SQL · Preferred
- Python · Preferred
- Linux · Preferred
- Java · Preferred
- Incident Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Unix
- SQL
- Bash
- Python
- Fix Protocol
- API
- Linux
- Java
- Cloud Technology
- DevOps
- Grafana
- Prometheus
- Control-M
- ITRS Geneos
- Dynatrace
- Incident Management
- Self-Starter
- Control-M (Batch Scheduling Software)
- Cryptocurrency Trading
- Shift Work
- Java (Programming Language)
- Application Programming Interface (API)
- Technical Support
- Auditing
- Automation
- Bash (Scripting Language)
- Management
- Business Support Systems
- Customer Service
- Cloud Computing
- Communication
- Continuous Improvement Process
- Debugging
- Development Environment
- English Language
- Equities
- Sales
- Financial Services
- Financial Information eXchange (FIX) Protocol
- Standard Operating Procedure
- ITIL 4
- ITIL Certifications
- Python (Programming Language)
- Network Troubleshooting
- Risk Management
- Market Data
- Operations Management
- Process Optimization
- Prometheus (Software)
- Service Level
Job areas
- Technology
- Finance & Accounting
- Customer Service & Support
- Software
- Engineering
- Application Support Engineer
- Application Support Engineer / Analyst
- Information and Communications Technology User Support Technicians
- Computer User Support Specialists