Account Manager - Mining

CSG is supporting a market leader in compliance software and supply chain risk management as they continue to grow their commercial team across Canada. We are looking for an experienced Account Manager to own and grow a portfolio of existing B2B customers across industries including Oil & Gas, Mining, Utilities and Manufacturing. This is a commercial, revenue-carrying role focused on customer retention, account growth and long-term value. You'll build strong relationships with customers, identify expansion opportunities and ensure they continue to realise measurable value from the platform. What You'll Do Own customer retention, renewals and commercial outcomes across your portfolio. Identify and close expansion opportunities across new sites, business units, use cases and solutions. Build relationships from day-to-day users through to senior decision-makers and executive sponsors. Lead business reviews, demonstrating customer value and identifying future opportunities. Monitor customer adoption and proactively address risks to retention and growth. Develop account plans to identify whitespace and drive expansion. Maintain accurate CRM records and provide reliable renewal and revenue forecasts. Partner with Customer Success, Product, Implementation and Support teams to deliver strong customer outcomes. Act as a trusted customer advocate and bring market insight back into the wider business. What You Bring 3+ years' experience in B2B account management, customer success with revenue ownership, or full-cycle sales; SaaS experience preferred. A proven track record of achieving retention, renewal and/or expansion targets. Strong commercial instincts and the ability to identify and close growth opportunities. Experience in Oil & Gas, Mining, Utilities or Manufacturing is an advantage. Strong communication and executive relationship-building skills.

Manage a portfolio of B2B customers to ensure retention, renewals, and commercial growth. Identify expansion opportunities and build strong relationships with stakeholders from users to executive sponsors.

Requires 3+ years of experience in B2B account management or sales, preferably within the SaaS sector. Experience in the Mining, Oil & Gas, Utilities, or Manufacturing industries is considered an advantage.

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Retention
• B2B Sales
• Revenue Forecasting
• CRM Management
• Relationship Building
• Expansion Strategy
• Customer Success
• Business Review Leadership
• Account Planning

• Sales
• Customer Service & Support
• Software
• Energy

Minimum experience

3+ years

Apply by

Aug 31, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available