Licensed Autobody Technician

Job summary

The customer service representative manages customer inquiries, insurance claims, and vendor relations to ensure a smooth repair process. They are also responsible for administrative tasks including invoicing, payment processing, and maintaining accurate digital and physical records.

Job details

CSN Collision was founded in 2002 by four successful collision repair owners to help independent repair facilities improve performance through training, operational support, and marketing initiatives. Today, CSN Collision is a leading collision repair network with over 400 locations across Canada, the United States, and Italy. In addition to its franchise network, CSN operates a growing group of corporate-owned collision repair centres across Ontario, focused on delivering safe, high-quality repairs and exceptional customer experience. Job Summary: CSN is looking for an Auto Body Tech to join our team. Our Auto Body Technician must be able to take a vehicle in a damaged state and repair or restore damaged vehicles to their original structural integrity, function, and appearance. The Incumbent is detailed oriented and can multitask to accommodate shifting priorities. The technician reports to the General Manager. Primary Objectives of the Auto Body Technician: Review work order and estimates of repair cost and plan work to be performed Thoroughly examine collision damage (Review the complete vehicle exterior body parts, check all power accessories (door locks/windows/mirrors are operational) check that the dash panel has no warning lights on. Identify any prior damages overlooked on the QA checklist/ or related on the supplemental damage sheet.) Performing structural and complete body repairs: Repair and replace front end components, body components, doors and frame and underbody components. (Assess, Repair or Replace interior and exterior parts, electrical components, and vehicle accessories, doors and frame and underbody components) Straighten bent frames using frame and underbody pulling and anchoring equipment, Hammer out dents, buckles and other defects using blocks and hammers. Welding on vehicles with the use of MIG welders and compression spot welders. Fully dismantle the complete vehicle damaged areas including the blend panel parts in order to identify all hidden damages as early in the repair cycle as possible. For example remove damaged fenders, panels and grills using wrenches and cutting torch and bolt or weld replacement parts into place, repair or replace damaged windows, windshields and sunroof Ability to file, grind and sand repaired surfaces, using power tools and hand tools Operate soldering equipment or use plastic filler to fill holes, dents and seams Follow all OEM Procedures using all data Inspect repaired vehicles and test drive vehicles for proper handling Technician must be able to read and understand the estimates. Capable of reading and comprehending automotive repair procedures. Able to work with a variety of metals and plastics, as well as glass, electrical, and mechanical parts. Experience using frame and measuring equipment. Experience with disassembly and reassembly of vehicles Ability and willingness to follow standardized production processes. Be a great CSN ambassador. Perform other duties as assigned by management. Auto Body Repair experience - 3+ years required Auto Body Collision and Damage Repairer (310B) Red Seal License (310Q) (Preferred but not a must) or in a registered apprenticeship program. Technicians with I-Car and OEM certifications are favorable. I car Welding certification Carrying, Lifting – 100 lbs, standing, sitting, walking, reaching) Valid driver's license required Must have own tools, safety footwear. Potential On-the-Job Exposure to the following elements: Fumes Dirt Chemicals/Toxins Hazards Heat/Cold Noise Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials Health, dental, vision Paid time off Schedule: Monday to Friday Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

What you’ll do

The customer service representative manages customer inquiries, insurance claims, and vendor relations to ensure a smooth repair process. They are also responsible for administrative tasks including invoicing, payment processing, and maintaining accurate digital and physical records.

Requirements

Candidates should have 3 to 5 years of experience in customer service and accounts payable/receivable, with a preference for automotive parts knowledge. A valid driver's license is required, along with proficiency in industry-specific software like ARMS, Mitchell, and Reynolds.

Benefits

• Competitive pay

Listed skills

• Customer service · Preferred
• Accounts receivable · Preferred
• invoicing · Preferred
• scheduling · Preferred
• Administrative Support · Preferred
• Data entry · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Accounts payable
• Accounts receivable
• Automotive parts management
• Claims processing
• Invoicing
• Scheduling
• Administrative support
• Insurance administration
• Data entry
• Communication
• Inventory management
• Conflict resolution
• WHMIS compliance
• PIPEDA compliance
• Office Administration
• Professionalism
• Valid Driver's License
• Accounts Payable
• Accounts Receivable
• Cost Management
• Management
• Claims Processing
• Customer Service
• Franchising
• Marketing
• Inventory Management System
• Payment Processing
• Coordinating
• Filing

Job areas

• Customer Service & Support
• Administrative
• Trades
• Finance & Accounting
• Body Technician
• Auto Body Technician
• Motor Vehicle Mechanics and Repairers
• Automotive Body and Related Repairers

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