Program Manager

Job summary

The Program Manager acts as the primary point of contact for operational performance, monitoring project requirements and coordinating across functional groups. They are responsible for designing and publishing analytics reports while ensuring customer issues are resolved through defined escalation processes.

Job details

* Act as primary point of contact for the local customer on operational and performance issues. * Monitor project performance to customer requirements and expectations. * Issue regular reports on program performance. * Coordinate work of various functional groups such as: operations, IT, quality and billing. * Identify areas of non-conformance and develop remedial plans * Manage inventory levels to ensure timely order fulfillment. * Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources * Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved. * Partner with customer and business teams to gather accurate requirements for reporting and analytics. * Design, develop, validate and publish reports using Tableau, ensuring they meet all customer requirements, and with minimal rework. * Coordinate UAT of reports with customer before publishing. * Own communication of the progress to key stake holders via tracker requirements, and with minimal rework. * Coordinate UAT of reports with customer before publishing. * Own communication of the progress to key stake holders via tracker and weekly reporting. * Prioritize reporting and analytics requests for team assignments Required Skills * B.S. Degree in Business, Project Management, Supply Chain or related discipline is required. * 3-5 years Program, Project, or Operations Management experience in a fast-paced operation. * 3+ years working in a distribution or forward logistics operation. * Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis. * PMP Certification preferred, but not required. * Previous experience with quality systems a plus. * 2 years of experience with data reporting and analytics. * 2 years of SQL query experience. * 2 years of Advanced Tableau experience. * Experience in the telecommunications or cable industries is preferred. * Ability to prioritize initiatives based on business needs. * We thank all those who apply but only those individuals selected further consideration will be contacted. CTDI welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. By applying, you consent to the collection and use of your personal information for recruitment purposes in accordance with applicable Canadian privacy laws. Click here [https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:1f323a27-8ee6-4c40-bc6b-d72c5c0a03f8] to view CTDI's Privacy Notice Agreement. This is an active vacancy.

What you’ll do

The Program Manager acts as the primary point of contact for operational performance, monitoring project requirements and coordinating across functional groups. They are responsible for designing and publishing analytics reports while ensuring customer issues are resolved through defined escalation processes.

Requirements

Candidates must hold a B.S. degree in a relevant discipline and possess 3-5 years of experience in program or operations management. Proficiency in MS Office, SQL, and Tableau is required, along with specific experience in distribution or logistics operations.

Listed skills

• Customer service · Preferred
• SQL · Preferred
• Tableau · Preferred
• Operations Management · Preferred
• Data analysis · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Reporting · Preferred
• Logistics · Preferred
• Project management · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program management
• Project management
• Operations management
• Logistics
• Distribution
• Tableau
• SQL
• Data analysis
• Reporting
• MS Office
• Inventory management
• Customer service
• Quality systems
• Communication
• Requirement gathering
• UAT
• Report Writing
• Data Reporting
• Supply Chain
• Project Performance
• Microsoft Excel
• Acceptance Testing
• Data Analysis
• Telecommunications
• Billing
• Order Fulfillment Management
• Inventory Management
• Project Management
• Operations Management
• Operations
• Project Management Professional Certification
• Microsoft PowerPoint
• SQL (Programming Language)
• Tableau (Business Intelligence Software)
• Coordinating
• Collections
• Prioritization

Job areas

• Management & Leadership
• Logistics
• Data & Analytics
• Technology
• Customer Service & Support
• Program Manager
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other

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