Toronto Showroom - Expression of Interest

Job summary

The roles involve managing showroom operations, including client consultations, order processing, and stock management. Leadership positions are responsible for coaching team members and driving performance to meet sales targets.

Job details

The roles: Client Advisor: host one-on-one consultations in person and online. Guide clients through design and customisation, prepare quotes and look after aftercare. Full-time and part-time roles available. Showroom Coordinator: keep the showroom running smoothly. Manage bookings, orders, stock, postage and aftercare, and support the team with day-to-day operations. Assistant Showroom Manager: lead the team alongside the Showroom Manager. Coach Client Advisors, run the daily roster and step in to lead the showroom when needed. Showroom Manager: lead the showroom. Build and develop your team, drive performance against targets and set the standard for an exceptional client experience. Hours we're looking for: Full-time: five days a week, including weekends, open to making your availability work! Part-time: two - four days a week, including Saturdays and/or Sundays. Weekend availability is essential for most roles. Tell us your preferred days when you apply. What we offer: A competitive base salary plus a monthly performance bonus A calm, appointment-only showroom, with no counter browsing or chasing foot traffic A supportive, collaborative team and clear paths to grow from Client Advisor into senior and leadership roles in a global business Generous staff discounts on our fine jewellery, plus discounts for friends and family An extra week of paid leave each year to volunteer for a charity close to your heart Sponsorship of a child in need for every team member who joins our family What now: As part of our process, we'll ask you to complete a short behavioural assessment. The link will come through by email after you register. There are no right or wrong answers. It simply helps us understand how you like to work and how you might fit with the team, so we encourage you to complete it! #cullenjewellery

What you’ll do

The roles involve managing showroom operations, including client consultations, order processing, and stock management. Leadership positions are responsible for coaching team members and driving performance to meet sales targets.

Requirements

Candidates must be available to work weekends, as this is essential for most roles. The position requires strong interpersonal skills for client interaction and the ability to work in a collaborative, appointment-only environment.

Benefits

• Monthly performance bonus
• Staff discounts
• Discounts for friends and family
• Extra week of paid leave for volunteering
• Sponsorship of a child in need

Listed skills

• Coaching · Preferred
• Team Leadership · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client consultation
• Customisation
• Quote preparation
• Aftercare
• Showroom management
• Stock management
• Order management
• Team leadership
• Coaching
• Performance management
• Customer experience
• Scheduling
• Order Management
• Behavior Evaluation
• Management
• Customer Service
• Performance Management
• Sales
• Leadership
• Interpersonal Communications
• Operations
• Order Management Systems
• Order Processing
• Showrooms
• Stock Management
• Team Leadership

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Showroom Associate
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers