Customer Service and Office Coordinator

CULLIGAN NIAGARA CUSTOMER SERVICE & OFFICE COORDINATOR 📍 Niagara Region, ON | ⏱ Full-Time | 💰 Compensation Based on Experience About Culligan Niagara Culligan Niagara is a trusted leader in water treatment solutions, proudly serving residential and commercial customers throughout the Niagara Region. We are committed to delivering exceptional service, innovative products, and a customer experience that sets us apart. As we continue to grow, we are looking for a motivated and detail-oriented team member to join our office. Role Overview The Customer Service & Office Coordinator is the first point of contact for our customers and plays a vital role in the day-to-day operations of our office. This position combines front-line customer service with administrative and scheduling responsibilities, requiring someone who is equally comfortable speaking with customers and managing detailed back-office tasks. Key Responsibilities Support cross-functional admin tasks as the role evolves — this position is expected to grow with the business • Serve as the primary point of contact for customers, both in person and by phone, providing professional and friendly service at all times. • Handle cash transactions, process payments, and maintain accurate transaction records. • Schedule and coordinate service calls, dispatching technicians efficiently to meet customer needs. Schedule deliveries. • Prepare and process customer invoices and work orders accurately and in a timely manner. Manage customer billing accounts including billing cycles, account adjustments, and payment tracking across residential and commercial accounts • Manage warranty inquiries and claims, ensuring issues are resolved promptly and in accordance with company policy. • Address and resolve customer concerns and complaints with empathy, professionalism, and a commitment to satisfaction. • Maintain accurate customer records and data entry using company software systems. • Perform general office administration tasks including email correspondence, filing, and document management. • Collaborate with the service and sales teams to ensure seamless customer experiences. • Maintain a clean, organized, and welcoming front office environment. What We're Looking For • Previous experience in a customer-facing role; experience in a service industry is an asset. • Strong interpersonal and communication skills with a genuine desire to help people. • Demonstrated ability to handle customer complaints and resolve issues professionally. • Comfortable handling cash transactions and basic bookkeeping. • Proficient with computers and common office software (email, scheduling tools, invoicing platforms). • Proficient in Microsoft 365 specifically — Excel, Word, Outlook, and Teams are used daily • AI literate — actively uses AI tools (ChatGPT, Claude, etc.) to improve workflows and productivity; not just surface-level familiarity. Confident prompting and creative application preferred • Experience with billing or account management software an asset; AVS/TMS training will be provided • Exceptional attention to detail and strong organizational skills. • Ability to multitask and prioritize effectively in a fast-paced office environment. • Self-motivated, reliable, and a team player. • Prior experience with invoicing, scheduling software, or CRM systems is an advantage. The Person — Beyond the Resume Takes initiative — identifies inefficiencies and acts on them without being asked Brings ideas to the table and participates actively in team discussions Thrives in a growing, evolving business — comfortable when processes change and new tools are introduced Positive energy that contributes to the culture rather than dragging it down Health & Wellness Alignment Genuine interest in health and wellness is a strong asset — Culligan Niagara operates PuraHome, a wellness-focused brand covering clean water, air quality, and alternative health products Candidates who connect authentically with this space will thrive in our environment Hours Monday to Friday, 8:00am – 5:00pm (five day work week) What We Offer • A supportive and collaborative team environment. • Competitive compensation based on experience. • Opportunity to grow with a well-established, community-focused company. • Full-time, stable employment in the Niagara Region.

The role serves as the primary point of contact for customers, managing front-office reception and professional communication. Key duties include scheduling service calls, processing invoices, managing billing accounts, and performing general administrative tasks.

Candidates should have previous customer-facing experience and proficiency in Microsoft 365 and AI productivity tools. Strong organizational skills, attention to detail, and a genuine interest in health and wellness are highly valued.

• Competitive compensation • Growth opportunities • Stable employment

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Office Administration
• Scheduling
• Invoicing
• Billing Management
• Cash Handling
• Microsoft 365
• AI Prompting
• Conflict Resolution
• Data Entry
• Multitasking
• Bookkeeping

• Customer Service & Support
• Administrative
• Sales
• Logistics

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week