Customer Service Representative - PT Saturdays

Job summary

The representative will assist customers in person and over the phone, manage service bookings, and process sales and contracts. They are also responsible for handling financial transactions, maintaining records, and performing physical tasks like stocking water products.

Job details

Our Company Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. Saturday ONLY 9am-5pm Responsibilities Assist customers in person and on the phone in a professional manner Set up deliveries and book service calls Process new contracts, create customer account and schedule installation, as required Print and distribute service work orders and route tickets, close work orders and bill out once completed Promote and up-sell products and services to new and current customers Book walk-in and phone sales leads with Sales Team Make accounts receivable collections and related calls, forward outstanding invoices as requested Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc Refer unresolved customer grievances to designated departments for further investigation Carry out water jugs and bags of water softener salt to customers when required Qualifications Outgoing, friendly, and a desire to help people Excellent interpersonal and phone communication skills Ability to multitask and work in a fast-paced environment Previous customer service experience Intermediate computer knowledge We Offer Compensation Hourly base pay Employee referral bonus Annual performance review (potential pay increase) Training Paid CSR training Paid Culligan training Direct Career Tracks: We love to promote from within! Office Manager Sales Representative Management Additional Perks Employee discounts Supportive Workplace Non-toxic work environment Open door policy with management Company lunches, dinners, and parties! Our Mission As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water. Our Values Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do. Apply today! We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made. "This job posting is for an existing vacancy"

What you’ll do

The representative will assist customers in person and over the phone, manage service bookings, and process sales and contracts. They are also responsible for handling financial transactions, maintaining records, and performing physical tasks like stocking water products.

Requirements

Candidates should have previous customer service experience and strong interpersonal and communication skills. Proficiency in multitasking and intermediate computer knowledge are also required for this fast-paced environment.

Benefits

• Hourly base pay • Employee referral bonus • Annual performance review • Paid CSR training • Paid Culligan training • Employee discounts • Supportive workplace • Company lunches, dinners, and parties

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Interpersonal skills
• Phone communication
• Multitasking
• Computer literacy
• Cash handling
• POS operation
• Sales
• Data entry
• Scheduling
• Conflict resolution
• Courage
• Professionalism
• Ethical Standards And Conduct
• Accounts Receivable
• Management
• Cash Register
• Customer Service
• Close Work Orders
• Communication
• Invoicing
• Office Management
• Performance Review
• Petty Cash
• Phone Sales
• Water Treatment
• Collections

Job areas

• Customer Service & Support
• Retail
• Administrative
• Sales
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives