7x7 Service Supervisor

Job summary

The Service Supervisor coordinates service technicians and team leaders to ensure efficient work schedules and high-quality repairs. They also manage service logistics, develop accurate repair quotes, and provide coaching to improve team productivity and customer satisfaction.

Job details

We are looking for a talented 7x7 Service Supervisor to join our team specializing in Service for our Operation Unit in Grande Prairie, AB. In this role, you will make an impact in the following ways: * Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. * Communicate repair plans clearly to Technicians, aligning them with customer quotes. * Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. * Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop quotes for accuracy, keeping customers informed of repair status and changes. * Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. * Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively. RESPONSIBILITIES To be successful in this role you will need the following: * Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. * Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Customer focus: Building strong customer relationships and delivering customer-centric solutions. * Directs work: Providing direction, delegating, and removing obstacles to get work done. * Ensures accountability: Holding self and others accountable to meet commitments. * Manages conflict: Handling conflict situations effectively, with a minimum of noise. * Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs. * Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required. QUALIFICATIONS This role will be based in Grande Prairie. * The successful candidate will be required to travel between the Grande Prairie and Hinton locations regularly (40% of the time) * The successful candidate will be required to supervise techs at and visit customer locations in Oil & Gas, Power Generation, Industrial, On Hwy and Mining segments. * The successful candidate should have experience with Cummins engines, and/or generators, in a number of applications. * Familiarity with engines in mining, drilling and frac rigs is an asset. * This person will be focused on improving processes and productivity through mentoring and supporting technicians directly. * Familiarity with BMS, Warranty processes, and Technical escalation processes at Cummins will be an asset. * The shift for this role is 7x7. * This person should have a journeyman On/Off road Heavy Equipment Technician ticket. COMPENSATION AND BENEFITS Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits. At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

What you’ll do

The Service Supervisor coordinates service technicians and team leaders to ensure efficient work schedules and high-quality repairs. They also manage service logistics, develop accurate repair quotes, and provide coaching to improve team productivity and customer satisfaction.

Requirements

Candidates must possess a journeyman On/Off road Heavy Equipment Technician ticket and intermediate experience in a technical field with team leadership. Proficiency in engine diagnostics and the ability to travel between Grande Prairie and Hinton are required.

Benefits

• Company Pension Plan • Medical Insurance • Dental Insurance • Life Insurance

Listed skills

• Customer service · Preferred
• Safety Compliance · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Team Leadership · Preferred
• scheduling · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Financial Acumen
• Customer Service
• Conflict Management
• Diagnostics
• Troubleshooting
• Heavy Equipment Maintenance
• Mentoring
• Process Improvement
• Technical Escalation
• Warranty Management
• Scheduling
• Quality Control
• Communication
• Safety Compliance
• Employment Equity
• Technical Issues
• Accountability
• Business Decisions
• Conflict Handling
• Building Management System
• Continuous Improvement Process
• Oil and Gas
• Mentorship
• Operations
• Coaching
• Troubleshooting (Problem Solving)
• Reliability

Job areas

• Trades
• Management & Leadership
• Energy
• Engineering
• Logistics
• Service Supervisor
• Oil / Gas Field Service Technician
• Petroleum and Natural Gas Refining Plant Operators
• Roustabouts, Oil and Gas