Service Administrator

Job summary

The Service Administrator serves as the primary point of contact for customers, managing work orders and coordinating field technician dispatches. They also maintain accurate service records and assist with warranty administration and emergency phone rotations.

Job details

We are looking for a talented Service Administrator to join our Distribution business in Clairmont, Alberta. Candidate will serve as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers’ needs and gathers pertinent information Creates basic work orders in appropriate systems Provides some status updates to customers, as requested Role will be Monday through Friday 8 am to 5 pm. This role will make an impact in the following ways: * Serve as the first point of contact for customers, providing professional and timely support. * Create and manage work orders while ensuring accurate service documentation. * Coordinate and dispatch field technicians based on customer needs, priorities, and technician availability. * Communicate with customers regarding service requests, scheduling, and work status updates. * Support service operations by maintaining accurate records and updating service systems. * Assist with warranty administration and service-related processes. * Participate in a paid after-hours emergency phone rotation (approximately one week per month). * Adhere to Cummins Health, Safety & Environmental policies. RESPONSIBILITIES In order to be successful in this role you will need the following: * Experience in service coordination, dispatching, customer service, or administrative support. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Ability to communicate effectively with customers, technicians, and internal stakeholders. * Experience creating work orders and maintaining accurate documentation. * Ability to schedule and coordinate technicians to meet customer expectations and operational requirements. * Strong problem-solving skills and the ability to prioritize urgent customer needs. * Proficiency with computer systems and service-related software applications. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits. At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. Our policy is to provide equal employment opportunities to all qualified people without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check. Apprenticeship documentation and certification will be required prior to hire. QUALIFICATIONS Service Advisor role located in our Clairmont, AB (Grande Prairie, AB) location. Role will be Monday through Friday 8 am to 5 pm. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

What you’ll do

The Service Administrator serves as the primary point of contact for customers, managing work orders and coordinating field technician dispatches. They also maintain accurate service records and assist with warranty administration and emergency phone rotations.

Requirements

Candidates should have experience in service coordination, dispatching, or administrative support along with strong organizational and communication skills. Proficiency in computer systems and the ability to manage multiple priorities in a fast-paced environment are required.

Benefits

• Company Pension Plan
• Medical Insurance
• Dental Insurance
• Life Insurance
• Health Savings Account

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Documentation · Preferred
• scheduling · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service coordination
• Dispatching
• Customer service
• Administrative support
• Work order management
• Documentation
• Scheduling
• Problem-solving
• Communication
• Computer proficiency
• Service software
• Health and safety compliance
• Employment Equity
• Administrative Support
• Organizational Skills
• Service Operations
• Customer Service
• Problem Solving
• Environment Health And Safety
• Coordinating
• Prioritization

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Manufacturing
• Service Administrator
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

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