Service Administrator

Job summary

The Service Administrator serves as the primary customer contact to promote quality service and manage branch administrative tasks. They are responsible for creating work orders, processing warranty claims, and providing technical support to junior technicians.

Job details

Job Summary: Serves as primary customer contact to promote quality customer service and increase business within the branch location. We are looking for a talented Service Administrator to join our Distribution business in Mount Pearl, NL. will make an impact in the following ways: * Maintain detailed records of serviced vehicles * Create work order, collect information, quote customers billable hours, submit warranty/claims * Adhere to Cummins Health, Safety & Environmental policies * Ongoing development/certifications on new and existing Cummins products * Complete repairs on engine products in a service shop * Perform branch administrative duties RESPONSIBILITIES In order to be successful in this role you will need the following: * Customer service experience * Completes complex internal engine repairs * Performs complex unassisted engine overhauls * Ability to troubleshoot with limited/no support from diagnostic tools * Detailed understanding of the aftertreatment system and components * Mentor junior technicians including technical support and documentation Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant and/or in-depth knowledge obtained through specialized training. QUALIFICATIONS The responsibilities for this role would include Service Writer and Warranty Administration duties supporting InShop, Field Service Engine and Powergen service events. There could be some additional branch administrative tasks assigned, as well as opportunities to support other Atlantic locations. The successful candidate will need the ability to multi-task in a fast-paced environment while working closely with service technicians and parts professionals. The work schedule will be Mon-Fri 8am to 5pm with an after-hours on-call rotation. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits. At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check. Apprenticeship documentation and certification will be required prior to hire. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

What you’ll do

The Service Administrator serves as the primary customer contact to promote quality service and manage branch administrative tasks. They are responsible for creating work orders, processing warranty claims, and providing technical support to junior technicians.

Requirements

Candidates must possess a technical trade school or vocational diploma and significant experience in engine repair and troubleshooting. Strong customer service skills and the ability to work in a fast-paced environment are essential for this role.

Benefits

• Company Pension Plan • Medical Insurance • Dental Insurance • Life Insurance • Health Savings Account

Listed skills

• Customer service · Preferred
• record keeping · Preferred
• Documentation · Preferred
• Multi-Tasking · Preferred
• Troubleshooting · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Work order creation
• Warranty administration
• Engine repair
• Troubleshooting
• Aftertreatment systems
• Technical support
• Documentation
• Multi-tasking
• Record keeping
• Mentoring
• Administrative duties
• Employment Equity
• Engine Repair
• Administrative Functions
• Information Gathering
• Technical Support
• Customer Service
• Field Service Management
• Multitasking
• Troubleshooting (Problem Solving)
• Diagnostic Tools
• Environment Health And Safety

Job areas

• Customer Service & Support
• Administrative
• Trades
• Engineering
• Manufacturing
• Service Administrator
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators