Service Supervisor

Job summary

The Service Supervisor leads and coordinates service technicians to ensure efficient, high-quality repairs while managing logistics and customer communications. They are responsible for driving business growth, maintaining safety standards, and supporting employee development through coaching and performance management.

Job details

We are looking for a talented Service Supervisor, to join our team specializing in Service for our Operation Unit in Kamloops, BC. In this role, you will make an impact in the following ways: * Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. * Communicate repair plans clearly to Technicians, aligning them with customer quotes. * Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. * Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop quotes for accuracy, keeping customers informed of repair status and changes. * Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. * Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively RESPONSIBILITIES To be successful in this role you will need the following: * Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. * Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Customer focus: Building strong customer relationships and delivering customer-centric solutions. * Directs work: Providing direction, delegating, and removing obstacles to get work done. * Ensures accountability: Holding self and others accountable to meet commitments. * Manages conflict: Handling conflict situations effectively, with a minimum of noise. * Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs. * Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required. QUALIFICATIONS Truck Shop Service Supervisor – Job Requirements: * Previous leadership or supervisory experience is considered a strong asset. * Demonstrated experience in sales, customer service, and service delivery management. * Proven ability to develop and maintain strong customer relationships while meeting or exceeding established sales growth targets. * Strong communication, organizational, and problem-solving skills. * Ability to effectively manage customer interactions and ensure a high level of customer satisfaction. * Commitment to promoting, enforcing, and leading Cummins' safety culture and ensuring compliance with all safety policies, procedures, and regulations. * Experience coordinating service operations, scheduling resources, and supporting field service teams is considered an asset. * Proficiency with business systems, service management tools, and Microsoft Office applications. Key Responsibilities: * Lead and support service personnel to achieve operational, financial, and customer satisfaction objectives. * Drive business growth through customer engagement, sales opportunities, and service excellence. * Ensure safe work practices are consistently followed and foster a culture of safety accountability. * Monitor service quality, productivity, and performance metrics to meet branch and company goals. * Collaborate with customers, technicians, and internal stakeholders to deliver effective service solutions. * Support employee development through coaching, mentoring, and performance management. COMPENSATION AND BENEFITS Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits. At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

What you’ll do

The Service Supervisor leads and coordinates service technicians to ensure efficient, high-quality repairs while managing logistics and customer communications. They are responsible for driving business growth, maintaining safety standards, and supporting employee development through coaching and performance management.

Requirements

Candidates must have intermediate experience in a technical field with demonstrated team leadership and service delivery management skills. A college or university degree in a relevant discipline is required, along with proficiency in business systems and strong problem-solving abilities.

Benefits

• Company Pension Plan • Medical Insurance • Dental Insurance • Life Insurance

Listed skills

• Safety Compliance · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Sales Growth · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Service Management
• Customer Relationship Management
• Financial Acumen
• Diagnostics
• Troubleshooting
• Conflict Management
• Performance Management
• Coaching
• Logistics Management
• Sales Growth
• Safety Compliance
• Microsoft Office
• Service Operations
• Technical Support
• Employment Equity
• Business Metrics
• Solutions Support
• Technical Issues
• Accountability
• Supervision
• Business Decisions
• Conflict Handling
• Management
• Business Systems
• Customer Service
• Communication
• Customer Engagement
• Continuous Improvement Process
• Training And Development
• Sales
• Field Service Management
• Leadership
• Problem Solving
• Mentorship
• Operations
• Performance Metric
• Safety Culture
• Troubleshooting (Problem Solving)
• Scheduling
• Coordinating
• Reliability

Job areas

• Management & Leadership
• Customer Service & Support
• Logistics
• Manufacturing
• Trades
• Service Supervisor
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers